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Foundations and Implications of a Proposed Unified Services Theory
Sompson, Scott E.; Froehle, Craig M. - In: Production and operations management : an international … 15 (2006) 2, pp. 329
Persistent link: https://www.econbiz.de/10007273931
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D MODELING AND SYSTEMS ANALYSIS - New measurement scales for evaluating perceptions of the technology-mediated customer service experience Db:130
Froehle, Craig M.; Roth, Aleda V. - In: Operations research, Management science : OR MS ; the … 44 (2004) 6, pp. 669-672
Persistent link: https://www.econbiz.de/10006503582
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New measurement scales for evaluating perceptions of the technology-mediated customer service experience
Froehle, Craig M.; Roth, Aleda V. - In: Journal of operations management : publ. quarterly by … 22 (2004) 1, pp. 1-22
Persistent link: https://www.econbiz.de/10006964875
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Research opportunities in service process design
Hill, Arthur V.; Collier, David A.; Froehle, Craig M.; … - In: Journal of operations management : publ. quarterly by … 20 (2002) 2, pp. 189-202
Persistent link: https://www.econbiz.de/10006975028
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Antecedents and performance outcomes of global competence: An empirical investigation
Roth, Aleda V.; Cattani, Kyle D.; Froehle, Craig M. - In: Journal of engineering and technology management : JET-M 25 (2008) 1, pp. 75-92
Persistent link: https://www.econbiz.de/10007995496
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Antecedents and performance outcomes of global competence: An empirical investigation
Roth, Aleda V.; Cattani, Kyle D.; Froehle, Craig M. - In: Journal of engineering and technology management : JET-M 25 (2008) 1, pp. 75-93
Persistent link: https://www.econbiz.de/10008884108
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The state of healthcare in OR/OM
Froehle, Craig M.; Magazine, Michael J. - In: Manufacturing & service operations management : M & SOM 14 (2012) 4, pp. 495-499
Persistent link: https://www.econbiz.de/10010057775