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Managing reverse exchanges in service supply chains

Kumar, Vikas; Amorim, Marlene; Bhattacharya, Arijit; … - In: Supply chain management : an international journal 21 (2016) 2, pp. 157-165

Persistent link: https://www.econbiz.de/10011544756

Customer use of virtual channels in multichannel services : does type of activity matter?

Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot; … - In: Decision sciences : DS 46 (2015) 3, pp. 623-657

Persistent link: https://www.econbiz.de/10011476317

Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry

Reis, João; Amorim, Marlene; Melão, Nuno - In: International journal of production economics 215 (2019), pp. 24-33

Persistent link: https://www.econbiz.de/10012036645

Quality management and excellence in the third sector : examining European Quality in Social Services (EQUASS) in non-profit social services

Melaõ, Nuno Filipe; Guia, Sara Maria; Amorim, Marlene - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 840-857

Persistent link: https://www.econbiz.de/10011977052

Modeling a successful innovation ecosystem toward a sustainable community: the I-Reef (a review study)

Asefi, Sedigheh; Resende, David Nunes; Amorim, Marlene - In: Energy reports 6 (2020) 1, pp. 593-598

So far, numerous studies have exhibited Silicon Valley and other thriving innovation ecosystems by distinguishing special characteristics in which their survival rely on sustaining activities that convert them to specific regions. These regions provide ready-made grounds for networking to be...

Persistent link: https://www.econbiz.de/10012177407

Adoption of a telemetry system by a logistics service provider for road transport of express cargo : a case study in Brazil

Oliveira Neto, Geraldo Cardoso de; Costa, Ivanir; … - In: International journal of logistics : research and … 22 (2019) 6, pp. 592-613

Persistent link: https://www.econbiz.de/10012203875

A typology of customer-to-customer interaction and its implications for excellence in service provision

Sá, Patrícia Moura; Amorim, Marlene - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1183-1193

Persistent link: https://www.econbiz.de/10011778140

Customers' online interaction experiences with fashion brands : e-information and e-buying

Loureiro, Sandra Maria Correia; Amorim, Marlene - In: E-business : state of the art of ICT based challenges …, (pp. 81-97). 2017

Persistent link: https://www.econbiz.de/10011858948

Adressing environmental, financial and social sustainability in the management of higher education quality

Martins, Harley dos Sontos; Loureiro, Sandra Maria Correia - In: Journal for international business and entrepreneurship … 7 (2013/14) 3, pp. 93-114

Persistent link: https://www.econbiz.de/10010399445

What is different about social enterprises' operational practices and capabilities?

Ávila, Liliana; Ferreira, Luís Miguel D. F.; Amorim, … - In: Operations management research : OMR ; advancing … 14 (2021) 3/4, pp. 318-336

Persistent link: https://www.econbiz.de/10012794457