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The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...
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the Swedish price comparison website PriceSpy on prices and price dispersion. We find that increased use by consumers … approximately 2.9 billion SEK. Reduced prices due to increased use of the price comparison website thus resulted in total potential … comparison website by retailers resulted in increased price dispersion, while the effect of more consumers using the website was …
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