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The influence of a leader's servant leadership on employees' perception of customers' satisfaction with the service and employees' perception of customers' trust in the service fir...

Hwang, Hee-Joong; Kang, Minjeong; Youn, Myoung-Kil - In: Journal of Global Scholars of Marketing Science 24 (2014) 1, pp. 65-76

This study examines why a leader needs to establish good relations with his/her subordinate employees to build strong relationships with customers. The production and the consumption of goods in the service sector occur simultaneously, and it is the customer who determines the quality of the...

Persistent link: https://www.econbiz.de/10010825447

Effects of the organization-public relational gap between experiential and expected relationship outcomes : relational gap analysis

Kang, Minjeong - In: Journal of communication management : an international … 17 (2013) 1, pp. 40-55

Persistent link: https://www.econbiz.de/10009723531

Moderating effects of identification on volunteer engagement : an exploratory study of a faith-based charity organization

Kang, Minjeong - In: Journal of communication management : an international … 20 (2016) 2, pp. 102-117

Persistent link: https://www.econbiz.de/10011579508

Identitying characteristics of consumers who frequently return apparel

Johnson, Kim; Kang, Minjeong - In: Journal of fashion marketing and management 13 (2009) 1, pp. 37-48

Persistent link: https://www.econbiz.de/10003847728

Comparing effects of country reputation and the overall corporate reputations of a country on international consumers' product attitudes and purchase intentions

Kang, Minjeong; Yang, Sung-un - In: Corporate reputation review : an international journal 13 (2010/11) 1, pp. 52-62

Persistent link: https://www.econbiz.de/10003987871

Men at work : using dress to communicate identities

Kang, Minjeong; Sklar, Monica; Johnson, Kim K. P. - In: Journal of fashion marketing and management 15 (2011) 4, pp. 412-427

Persistent link: https://www.econbiz.de/10009372952

The effects of customers' perceived relational benefits on the customer perception of service innovation at service centers for IT products : the mediating role of customer partici...

Chu, Wujin; Kang, Minjeong - In: Inventi impact: supply chain & logistics (2016) 1, pp. 1-14

Persistent link: https://www.econbiz.de/10011576107

How symmetrical employee communication leads to employee engagement and positive employee communication behaviors : the mediation of employee-organization relationships

Kang, Minjeong; Sung, Minjung - In: Journal of communication management : an international … 21 (2017) 1, pp. 82-102

Persistent link: https://www.econbiz.de/10011600017

Dysfunctional customer behavior : conceptualization and empirical validation

Kang, Minjeong; Gong, Taeshik - In: Service business 13 (2019) 4, pp. 625-646

Persistent link: https://www.econbiz.de/10012124386

Exploring the interrelationship and roles of employee-organization relationship outcomes between symmetrical internal communication and employee job engagement

Lee, Ejae; Kang, Minjeong; Kim, Young; Yang, Sung-Un - In: Corporate communications : an international journal 27 (2022) 2, pp. 264-283

Persistent link: https://www.econbiz.de/10013162800