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A modified EFQM Excellence Model for effective evaluation in the hotel industry

Liu, Yung-Lun; Ko, Pen-Fa - In: Total quality management & business excellence : an … 29 (2018) 13, pp. 1580-1593

Persistent link: https://www.econbiz.de/10011962111

Examining the key dimensions of customer experience quality in the hotel industry

Alnawas, Ibrahim; Hemsley-Brown, Jane - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 833-861

Persistent link: https://www.econbiz.de/10012176720

Enhancing innovation performance in the hotel industry : the role of employee empowerment and quality management practices

Al-Sabi, Samer M.; Al-Ababneh, Mukhles M.; Masadeh, Mousa A. - In: Administrative Sciences : open access journal 13 (2023) 3, pp. 1-17

This research investigates employee empowerment's role in the relationship between quality management practices (QMPs …) and innovation performance at five-star hotels in Jordan. A total of 400 workers who work in five-star hotels in Jordan … obtained data were analyzed by PLS-SEM. The results show that quality policy (QP) has an insignificant influence on employee …

Persistent link: https://www.econbiz.de/10014246181