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How do you really feel? : effect of leaders' perceived emotional sincerity on followers' trust
Caza, Arran; Zhang, Gang; Wang, Lu; Bai, Yuntao - In: The leadership quarterly : LQ ; an international … 26 (2015) 4, pp. 518-531
Persistent link: https://www.econbiz.de/10011376970
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Culture, affect and social influence in decision-making groups
Wang, Lu; Doucet, Lorna; Northcraft, Gregory - In: National culture and groups, (pp. 147-172). 2006
Persistent link: https://www.econbiz.de/10003782977
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Alleviating the burden of emotional labor : the role of social sharing
McCance, A. Silke; Nye, Christopher D.; Wang, Lu; … - In: Journal of management : JOM 39 (2013) 2, pp. 392-415
Persistent link: https://www.econbiz.de/10009746962
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In pursuit of service excellence : investigating the role of psychological contracts and organizational identification of frontline hotel employees
Lu, Vinh Nhat; Capezio, Alessandra; Restubog, Simon Lloyd D. - In: Tourism management : research, policies, practice 56 (2016), pp. 8-19
Persistent link: https://www.econbiz.de/10011513050
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Anger suppression in negotiations : the roles of attentional focus and anger source
Shao, Bo; Wang, Lu; Cheng, David C.; Doucet, Lorna - In: Journal of business and psychology 30 (2015) 4, pp. 747-758
Persistent link: https://www.econbiz.de/10011413469
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Examining the energizing effects of humor : the influence of humor on persistence behavior
Cheng, David; Wang, Lu - In: Journal of business and psychology 30 (2015) 4, pp. 759-772
Persistent link: https://www.econbiz.de/10011413487
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Editorial: taking control amidst the chaos: Emotion regulation during the COVID-19 pandemic
Restubog, Simon Lloyd D.; Ocampo, Anna Carmella G.; Wang, Lu - In: Journal of vocational behavior 119 (2020), pp. 1-6
Persistent link: https://www.econbiz.de/10012420874
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I know how you feel, but it does not always help : integrating emotion recognition, agreeableness, and cognitive ability in a compensatory model of service performance
Doucet, Lorna; Shao, Bo; Wang, Lu; Oldham, Greg R. - In: Journal of service management 27 (2016) 3, pp. 320-338
Persistent link: https://www.econbiz.de/10011583535
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Attributions of blame for customer mistreatment : implications for employees' service performance and customers' negative word of mouth
Garcia, Patrick Raymund James M.; Restubog, Simon Lloyd D. - In: Journal of vocational behavior 110 (2019) 1, pp. 203-213
Persistent link: https://www.econbiz.de/10012059952
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Role modeling as a socialization mechanism in the transmission of career adaptability across generations
Garcia, Patrick Raymund James M.; Restubog, Simon Lloyd D. - In: Journal of vocational behavior 111 (2019), pp. 39-48
Persistent link: https://www.econbiz.de/10012005151