Brummette, John; Fussell Sisco, Hilary - In: Journal of Communication Management 22 (2018) 3, pp. 280-295
Purpose: The purpose of this paper is to analyze the networks that form around an organizational crisis and identify the most predominant frames communicated by the traditional media and other social media users. Design/methodology/approach: Through the systematic analysis of 3,000 tweets, this...