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Inequality in socio-emotional skills : a cross-cohort comparison
Attanasio, Orazio P.; Blundell, Richard W.; Conti, Gabriella - 2020
apart. We construct comparable scales using two validated instruments for the measurement of child behaviour and identify …
Persistent link: https://www.econbiz.de/10012201252
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Inequality in socio-emotional skills : a cross-cohort comparison
Attanasio, Orazio P.; Blundell, Richard W.; Conti, Gabriella - 2020
apart. We construct comparable scales using two validated instruments for the measurement of child behaviour and identify …
Persistent link: https://www.econbiz.de/10012209969
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Handbook of cultural intelligence : theory, measurement, and applications
Ang, Soon (ed.) - 2008
Cultural intelligence is defined as an individual's ability to function effectively in situations characterized by cultural diversity. With contributions from eminent scholars worldwide, the "Handbook of Cultural Intelligence" is a 'state-of-the-science' summary of the body of knowledge about...
Persistent link: https://www.econbiz.de/10012683130
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The personification of the service labour process and the rise of soft skills : a French case study
Bailly, Franck; Léné, Alexandre - In: Employee relations 35 (2013) 1, pp. 79-97
Persistent link: https://www.econbiz.de/10009750065
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Team incivility climate scale : development and validation of the team-level incivility climate construct
Paulin, Deanna; Griffin, Barbara - In: Group & organization management : an international journal 42 (2017) 3, pp. 315-345
Persistent link: https://www.econbiz.de/10011701769
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In critical defence of "emotional labour" : refuting Bolton's critique of Hochschild's concept
Brook, Paul - In: Work, employment & society : a journal of the British … 23 (2009) 3, pp. 531-548
Persistent link: https://www.econbiz.de/10003890474
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An indivisible union? : assessing the marriage of Hochschild's emotional labour concept and labour process theory
Brook, Paul - In: International journal of management concepts and … 4 (2010) 3/4, pp. 326-342
Persistent link: https://www.econbiz.de/10008826853
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Gefühlsarbeit in Dienstleistungen : Konzept, Konsequenzen, Intervention
Nerdinger, Friedemann W. - In: Neue Herausforderungen an das Dienstleistungsmarketing, (pp. 3-18). 2008
Persistent link: https://www.econbiz.de/10003675876
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The job center : abuse, violence, and fear on the front line ; implications of the rise of the enchanting myth of customer sovereignty
Korczynski, Marek; Bishop, Victoria - In: The emotional organization : passions and power, (pp. 74-87). 2008
Persistent link: https://www.econbiz.de/10003574371
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Expressions of anger in Israeli workplaces : the special place of customer interactions
Ravid, Shy; Rafaeli, Anat; Grandey, Alicia - In: Human resource management review 20 (2010) 3, pp. 224-234
Persistent link: https://www.econbiz.de/10003987125