Dahle, Dag Yngve; Wæraas, Arild - In: International Journal of Organization Theory & Behavior 23 (2020) 3, pp. 259-280
Purpose: Internal aspects of public sector branding have received limited attention in existing research. The purpose is to examine, firstly, how public managers experience and handle the tension between empowering employees to be dedicated brand ambassadors while at the same time regulating...