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Performance measurement and performance management : the operations management perspective
Barnes, David; Radnor, Zoe - In: Performance management : multidisciplinary perspectives, (pp. 89-106). 2008
Persistent link: https://www.econbiz.de/10003712978
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Managementprozesse und Performance : ein Konzept zur reifegradbezogenen Verbesserung des Managementhandelns
Daniel, Klaus - 2008 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003729345
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Performance management : integrating strategy execution, methodologies, risk, and analytics
Cokins, Gary - 2009
Persistent link: https://www.econbiz.de/10003781996
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Strategy Transformation Management : ein effektivitätsorientierter Performance-Management-Ansatz von PricewaterhouseCoopers
Stephan, Mario B.; Keuper, Frank - In: Modernes Finanz- und Versicherungsmanagement, (pp. 109-142). 2010
Persistent link: https://www.econbiz.de/10003994994
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Towards measuring key performance indicators of semantic business processes
Wetzstein, Branimir; Ma, Zhilei; Leymann, Frank - In: Business information systems : 11th international …, (pp. 227-238). 2008
Persistent link: https://www.econbiz.de/10003710663
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The importance of structural indicators in assessing the efficiency of business process performance
Urh, Benjamin; Kokalj, Špela; Zajec, Maja - In: People and sustainable organization/ Tomasž Kern ... (eds.), (pp. 248-270). 2011
Persistent link: https://www.econbiz.de/10009380180
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Sophisticating business performance management for banks : using data envelopment analysis on business process level
Schäfer, Anne; Burger, Andreas; Moormann, Jürgen - In: International journal of business performance management 13 (2012) 3/4, pp. 227-243
Persistent link: https://www.econbiz.de/10009688814
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Re-investigating business excellence : values, measures and a framework
Lu, Dawei; Betts, Alan; Croom, Simon - In: Total quality management & business excellence : an … 22 (2011) 12, pp. 1263-1276
Persistent link: https://www.econbiz.de/10009411438
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The "control tower" approach to optimising complex service delivery performance
Meekings, Alan; Briault, Steve - In: Measuring business excellence : the journal of … 17 (2013) 3, pp. 15-27
Persistent link: https://www.econbiz.de/10010197592