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The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp - In: The journal of services marketing 27 (2013) 6, pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
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Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin; Minor, Michael - In: The journal of services marketing 27 (2013) 4, pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
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Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred; Schnebelen, Stefanie; Schäfer, Daniela B. - In: Industrial marketing management : the international … 43 (2014) 1, pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
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Analysis of consumers' response to brand community integration and brand identitfication
Millán, Ángel; Díaz García, Estrella - In: The journal of brand management : an international journal 21 (2014) 3, pp. 254-272
Persistent link: https://www.econbiz.de/10010347450
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A social media analysis of the contribution of destinations to client satisfaction with hotels
Bulchand-Gidumal, Jacques; Melián-González, Santiago; … - In: International journal of hospitality management 35 (2013), pp. 44-47
Persistent link: https://www.econbiz.de/10010225933
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Patient satisfaction scores and their relationship to hospital website quality measures
Ford, Eric W.; Huerta, Timothy R.; Diana, Mark L.; … - In: Health marketing quarterly 30 (2013) 4, pp. 334-348
Persistent link: https://www.econbiz.de/10010244736
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Satisfaction with virtual communities in B2B financial services : social dynamics, content and technology
Chompis, Evangelos; Bons, Roger W. H.; Hooff, Bart van den - In: Electronic markets : the international journal on … 24 (2014) 3, pp. 165-177
Persistent link: https://www.econbiz.de/10010402524
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Online consumer behaviour and its relationship to website atmospheric induced flow : insights into online travel agencies in China
Gao, Lingling; Bai, Xuesong - In: Journal of retailing and consumer services 21 (2014) 4, pp. 653-665
Persistent link: https://www.econbiz.de/10010388513
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Service recovery via Twitter : an exploration of responses to consumer complaints
Istanbulluoglu, Doga; Oz, Seda - In: Accounting perspectives : a journal of The Canadian … 22 (2023) 4, pp. 435-460
Persistent link: https://www.econbiz.de/10014450989
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The impact and success of health-care-related social media usage- pre- and post-COVID analysis
Srivastava, Mallika; Raina, Madhur - In: International journal of pharmaceutical and healthcare … 16 (2022) 4, pp. 624-644
Persistent link: https://www.econbiz.de/10014336857