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Retailing in the 21st century : current and future trends
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41
Recent trends and emerging practices in retailer pricing
Bolton, Ruth N.
;
Shankar, Venkatesh
;
Montoya, Detra Y.
- In:
Retailing in the 21st century : current and future trends
,
(pp. 255-269)
.
2006
Persistent link: https://www.econbiz.de/10003146725
Saved in:
42
The effect of service experiences over time on a supplier's retention of business customers ; Report No. 04-119
Bolton, Ruth N.
;
Lemon, Katherine N.
;
Bramlett, Matthew D.
- In:
MSI reports : working paper series
(
2004
)
4
,
pp. 48-71
Persistent link: https://www.econbiz.de/10002707976
Saved in:
43
The theoretical underpinnings of customer asset management : a framework and propositions for future research
Bolton, Ruth N.
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001701446
Saved in:
44
Relationship marketing in mass markets
Bhattacharya, C. B.
;
Bolton, Ruth N.
- In:
Handbook of relationship marketing
,
(pp. 327-354)
.
2000
Persistent link: https://www.econbiz.de/10001559326
Saved in:
45
Implications of market structure for elasticity structure
Russell, Gary J.
- In:
Journal of marketing research : JMR
25
(
1988
)
3
,
pp. 229-241
Persistent link: https://www.econbiz.de/10001054429
Saved in:
46
A model of customer satisfaction with service encounters involving failure and recovery
Smith, Amy K.
;
Bolton, Ruth N.
;
Wagner, Janet
-
1998
Persistent link: https://www.econbiz.de/10000986727
Saved in:
47
A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction
Bolton, Ruth N.
;
Lemon, Katherine N.
-
1998
Persistent link: https://www.econbiz.de/10000988899
Saved in:
48
Searching for positive returns at the track : a multinomial logit model for handicapping horse races
Bolton, Ruth N.
- In:
Management science : journal of the Institute for …
32
(
1986
)
8
,
pp. 1040-1060
Persistent link: https://www.econbiz.de/10001017698
Saved in:
49
Dimensions and determinants of retailer pricing strategy and tactics
Shankar, Venkatesh
;
Bolton, Ruth N.
-
1999
Persistent link: https://www.econbiz.de/10001412767
Saved in:
50
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
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