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Peer effects on restaurant tipping in Norway : an experimental approach

Thrane, Christer; Haugom, Erik - In: Journal of economic behavior & organization : JEBO 176 (2020), pp. 244-252

Persistent link: https://www.econbiz.de/10012431567

Are Black restaurant servers tipped less than white servers? : three experimental tests of server race effects on customers' tipping behaviors

Brewster, Zachary W.; Gourlay, Kenneth; Nowak, Gerald Roman - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 433-447

Persistent link: https://www.econbiz.de/10013387216

Ensuring customer satisfaction through service qualtiy and image management in the hospitality industry : a conceptual perspective

Tamwatin, Utid; Trimetssontorn, Jirasek; Fongsuwan, Wanno - In: Journal for global business advancement : JGBA 8 (2015) 1, pp. 59-83

Persistent link: https://www.econbiz.de/10011339317

Hotel customer segmentation according to eco-service quality perception : the case of Russian tourists

Aksu, Akın; Albayrak, Tahir; Caber, Meltem - In: Journal of hospitality and tourism insights 5 (2022) 3, pp. 501-514

Persistent link: https://www.econbiz.de/10013272792

Effect of consumer experience quality on participant engagement in Japanese running events

Yamaguchi, Shiro; Yoshida, Masayuki - In: Sport marketing quarterly : preferred journal of the … 31 (2022) 4, pp. 278-291

Persistent link: https://www.econbiz.de/10013532040

Toward cost-effective service excellence : exploring the relationship between managers' perceptions of quality and the operational efficiency and profitability of restaurants

Kukanja, Marko; Planinc, Tanja - In: Quality management journal : QMJ 27 (2020) 2, pp. 95-105

Persistent link: https://www.econbiz.de/10012309607

National versus local brands : examining the influences of credence and experience services on customer perceptions of quality in a franchise context

Joen, Hyo-jin Jean; Dant, Rajiv P.; Gleiberman, Aaron M. - In: European journal of marketing : EJM 48 (2014) 7/8, pp. 1511-1535

Persistent link: https://www.econbiz.de/10010415544

Quality of experience : beyond the user experience of smart services

Shin, Dong-hee - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 919-932

Persistent link: https://www.econbiz.de/10011388436

The end of tourist traps : a natural experiment on the impact of tripadvisor on quality upgrading

Donati, Dante - 2022

Asymmetric information can distort market outcomes. I study how the online disclosure of information affects consumers' behavior and firms' incentives to upgrade product quality in markets where information is traditionally limited. I first build a model of consumer search with firms' endogenous...

Persistent link: https://www.econbiz.de/10013285520

Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth

Loureiro, Sandra M. C.; Cavallero, Luisa; Miranda, … - In: Journal of retailing and consumer services 41 (2018), pp. 131-141

Persistent link: https://www.econbiz.de/10011808565

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