Similar Search Results

A situated perspective of entrepreneurial learning : implications for entrepreneurial innovation propensity

Xiao, Qian; Marino, Louis D.; Zhuang, Weiling - In: Journal of business & entrepreneurship : JBE 22 (2010) 1, pp. 69-89

Persistent link: https://www.econbiz.de/10003971079

The influence of movie's quality on its performance : evidence based on Oscar Awards

Zhuang, Weiling; Babin, Barry; Xiao, Qian; Paun, Mihaela - In: Managing service quality : MSQ ; an international journal 24 (2014) 2, pp. 122-138

Persistent link: https://www.econbiz.de/10010252718

Using social networking sites : what is the big attraction? ; exploring a mediated moderation relationship

Xiao, Qian; Zhuang, Weiling; Hsu, Maxwell K. - In: Journal of internet commerce 13 (2014) 1/4, pp. 45-64

Persistent link: https://www.econbiz.de/10010474811

The mediation effects of sticker shock

Zhuang, Weiling; Alford, Bruce - In: The journal of product & brand management 24 (2015) 4, pp. 412-419

Persistent link: https://www.econbiz.de/10011407202

Paradoxes of social networking sites : an empirical analysis

Zhuang, Weiling; Hsu, Maxwell K.; Brewer, Kristen L.; … - In: Management research review 36 (2013) 1, pp. 33-49

Persistent link: https://www.econbiz.de/10009740807

Facilitate active learning : the role of perceived benefits of using technology

Zhuang, Weiling; Xiao, Qian - In: Journal of education for business 93 (2018) 3, pp. 88-96

Persistent link: https://www.econbiz.de/10011920203

Managing service recovery experience : effects of the forgiveness for older consumers

Babin, Barry J.; Zhuang, Weiling; Borges, Adilson - In: Journal of retailing and consumer services 58 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012430649

An empirical analysis of self-service technologies : mediating role ofcustomer powerlessness

Cao, Zhongpeng; Xiao, Qian; Zhuang, Weiling; Wang, Lina - In: The journal of services marketing 36 (2022) 2, pp. 129-142

Persistent link: https://www.econbiz.de/10013407410

How to respond to negative online reviews : language style matters

Zhang, Shu; Su, Lixun; Zhuang, Weiling; Babin, Barry J. - In: Journal of service theory and practice 34 (2024) 4, pp. 598-620

Persistent link: https://www.econbiz.de/10015055440

Customers as “partial” employees of organizations: good or bad?

Zhuang, Weiling; Babin, Barry J.; Borges, Adilson - In: Management Research Review 42 (2019) 10, pp. 1148-1168

Purpose: The purpose of this study is to address the following research questions: How do customer input and service provider (in this study, the terms firm and service provider are used interchangeably) input coproduce customer experience and response? Do different components of customer input...

Persistent link: https://www.econbiz.de/10012078592