This paper examines the sources of competitive advantage from a cross‐functional perspective and presents a dynamic, general model of the tangible and intangible factors that lead to superior firm performance.We argue that superior performance results from the development of a complex,...

Purpose – Although salesperson motivation has been widely researched within the USA, the purpose of this paper is to examine similarities and differences in salesperson motivation in different countries and cultures. Design/methodology/approach – Hypotheses of differences in motivation...

Traditional, single time-period models of quality cost expenditures assume static conditions and ignore the impact of the learning curve effect on a firmÕs product quality, and that of quality improvement efforts by the competitors. In this paper we incorporate both factors in a dynamic model...

This paper examines the sources of competitive advantage from a cross-functional perspective and presents a dynamic, general model of the tangible and intangible factors that lead to superior firm performance. We argue that superior performance results from the development of a complex,...

This paper builds the framework for linking the established work of competitive advantage with the emerging discipline of value marketing. The outcome of this linkage is the concept of strategic value management. Strategic value management focuses on the right combinations of product quality,...

This study examines the relative perceptions of manufacturing and service quality executives about the use and benefits of quality management programs. In particular, survey responses from 358 of the largest U.S. manufacturing and service corporations were used to assess the impact of quality...

This work shows analysis of existing methodological approaches to strategic planning and management of modern cities. The study was able to build the necessary conceptual apparatus to reveal the features of different types of urban development and to develop conceptual approaches to strategic...

In the last decade, the Government of the Russian Federation purposefully progress towards transition to the system of strategic management and translation of the budget system, all levels of government long-term planning cycle, which should increase the predictability of fiscal policy and...

Outsourcing is the strategic use of outside resources to perform activities that are usually handled by internal staff and resources. By using a well-managed outsourcing agreement, companies can gain in markets that would otherwise be uneconomical. This study was designed to explore why...

A procedure to assess organizational effectiveness is proposed in this paper. An OE ÒmenuÓ of options is set out by which organizational performance can be measured. By using such a menu, managersÕ decision making, planning, and communicating with internal and external constituencies can be...