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Acquiring and retaining customers in UK banks : an exploratory study
Farquhar, Jillian Dawes; Panther, Tracy - In: Journal of retailing and consumer services 15 (2008) 1, pp. 9-21
Persistent link: https://www.econbiz.de/10003597007
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The multi-layered nature of the internet-based democratization of brand management
Asmussen, Bjoern; Harridge-March, Sally; Occhiocupo, … - In: Journal of business research : JBR 66 (2013) 9, pp. 1473-1483
Persistent link: https://www.econbiz.de/10009757064
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Blaming me, blaming you! : the pendulum of blame in payday lending
Brown, Jane; Apostolidis, Chrysostomos; Farquhar, … - In: Marketing theory 21 (2021) 4, pp. 517-538
Persistent link: https://www.econbiz.de/10012660661
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Explicating the resource integration process during self-service socialisation : conceptual framework and research propositions
Van Tonder, Estelle; Saunders, Stephen Graham; … - In: Journal of business research : JBR 121 (2020), pp. 516-523
Persistent link: https://www.econbiz.de/10012417373
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Modeling airline crisis management capability : brand attitude, brand credibility and intention
Kao, Grace Hsiu-Ying; Wang, Stephen W.; Farquhar, … - In: Journal of air transport management 89 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012384222
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Triangulation in industrial qualitative case study research : widening the scope
Farquhar, Jillian Dawes; Michels, Nicolette; Robson, Julie - In: Industrial marketing management : the international … 87 (2020), pp. 160-170
Persistent link: https://www.econbiz.de/10012285148
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Working up a debt : students as vulnerable consumers
Robson, Julie; Farquhar, Jillian Dawes; Hindle, Christopher - In: Journal of marketing for higher education 27 (2017) 2, pp. 274-289
Persistent link: https://www.econbiz.de/10011794838
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Selective demarketing : when customers destroy value
Farquhar, Jillian Dawes; Robson, Julie - In: Marketing theory 17 (2017) 2, pp. 165-182
Persistent link: https://www.econbiz.de/10011771404
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Acquiring and retaining customers in UK banks: An exploratory study
Farquhar, Jillian Dawes; Panther, Tracy - In: Journal of retailing and consumer services 15 (2008) 1, pp. 9-21
Persistent link: https://www.econbiz.de/10007897002
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The more, the merrier? An exploratory study into managing channels in UK financial services
Farquhar, Jillian Dawes; Panther, Tracy - In: The international review of retail, distribution and … 17 (2007) 1, pp. 43-62
Persistent link: https://www.econbiz.de/10007718982