development of banks is greatly based on their capacity to keep their clients and to create a favorable image for the future …

Banks and other financial services providers continuously claim to offer customer-oriented services, yet they still … focus on delivering products instead of providing solutions to their customers’ needs. For instance, banks offer business … customer processes becomes increasingly important for enhancing the competitiveness of banks. This paper will present the …

involved in lending decisions; namely, consumers, CEOs, and banks. The main characteristic of anxious periods is that the … bank-level data. We find that banks’ lending falls when consumers and banks are anxious, and this effect is more pronounced …. Subsequently, we study the lending behavior of US banks during the three distinct pools of anxious quarters from 1985-2010, using …

relationship between reputation and loyalty: the banks that received the highest ratings of reputation, obtained the poorest …

Banks have been selected in the Gulf Cooperation Council (GCC) countries in order to explore the impact of the nature and … organization have a great impact on performance measurement practices in different Islamic banks. …

The management of retail banks’ relations is closely linked with the search for an effective loyalty of customers … cautious and they are more oriented to make comparisons among banks and services. …