Purpose: The purpose of this paper is to examine healthcare organizations for the improvements in their existing services (incremental innovation) as well as for the new service developments (radical innovation) initiated through the utilization of resources and co-producing behavior....

The human resource outsourcing (HRO) industry in India is at a crucial juncture in its short history. Organizations are increasingly taking up HRO as an opportunity to streamline processes, reduce costs, get access to the latest technology and tools, consistently achieve better quality, and...

With retailing landscape becoming more competitive and shoppers emerging as more enlightened and demanding customers, it becomes imperative for the retail store management to be cognizant of factors that impact customers' visits and loyalty to retail stores. In view of past studies lacking a...