Showing 1 - 10 of 1,753
This work analyzes the post-purchase behavior of mobile phone users once they have experienced a service failure. Taking into account the existing literature on Consumer Complaint Behavior (CCB), a survey for 4249 individuals in Spain is used for specifying econometric equations explaining the...
Persistent link: https://www.econbiz.de/10010397870
This work analyzes the post-purchase behavior of mobile phone users once they have experienced a service failure. Taking into account the existing literature on Consumer Complaint Behavior (CCB), a survey for 4249 individuals in Spain is used for specifying econometric equations explaining the...
Persistent link: https://www.econbiz.de/10010395245
Persistent link: https://www.econbiz.de/10011621585
Persistent link: https://www.econbiz.de/10012121393
Applying the modern Property Rights Approach to depict employment and firm-internal delegation relationships, this paper addresses the question how to prevent corporate bribery. The analysis and the answers that follow take into account interaction effects between firm-internal delegation...
Persistent link: https://www.econbiz.de/10010307885
form of protest seems to be exit. The propensity for voice lies in between. The costs linked to voice influence the … and they will reduce the exit propensity and lead the customers to the complain organisation. They should also ensure that …
Persistent link: https://www.econbiz.de/10011946285
or exit from the occupational field. Forms of collective action, named as ‘voice’, are hardly used. One has to cope …, gedeutet als Voice, werden kaum verfolgt. Entsprechend können prekär e Arbeitssituationen individuell relativiert werden, ohne … regarded as a problem. Individual strategies of action are dominated by exit-options, put into practice as change of employer …
Persistent link: https://www.econbiz.de/10014586461
We study the relative effectiveness of exit (divestment and boycott) and voice (engagement) strategies in promoting … responsible, voice achieves the socially desirable outcome, while exit does not. If the majority of investors are purely selfish …, exit is a more effective strategy, but neither strategy generally achieves the first best. We also show that individual …
Persistent link: https://www.econbiz.de/10013342574
original beverage. Using the Hirschman's (1970) model of Exit, Voice, and Loyalty, we argue that the public outcry that …
Persistent link: https://www.econbiz.de/10012802799
In this first empirical analysis of how sanctions affect international migration, we apply two estimation strategies, a panel difference-in-differences model and an event study approach. Our dataset covers 79,791 dyad-year observations, reflecting migration flows from 157 origin countries to 32...
Persistent link: https://www.econbiz.de/10014446692