Consumer complaint behavior in telecommunications: The case of mobile phone users in Spain
Year of publication: |
2014
|
---|---|
Authors: | Garín-Muñoz, Teresa ; Gijón, Covadonga ; Pérez-Amaral, Teodosio ; López, Rafael |
Institutions: | International Telecommunications Society (ITS) |
Subject: | Consumer Complaint Behavior | Mobile phones | Consumer Retention | Consumer Satisfaction Consumer Loyalty | Voice | Exit | Service Failure | Complainers |
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