Unlike previous studies that examine the direct effect of employees’ perceived corporate social responsibility (CSR) on affective organizational commitment (AOC), this article examines a mediated link through organizational trust and organizational identification. Social exchange and social...

Perceived external prestige (PEP) is an new interesting topic in the organizational literature however limited study have sought to investigate its’ impacts on employees working attitudes. The purpose of this paper is to investigate PEP influence on employee’s emotional appeals toward...

With the increasing importance of customer service in sustaining competitive advantage, one of the challenges before the organizations is how to motivate their employees to perform desired emotional labor during customer interactions. The present study examines the linkage between perceived...