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On the Pathwise Optimal Bernoulli Routing Policy for Homogeneous Parallel Servers

Koole, Ger - In: Mathematics of operations research 21 (1996) 2, pp. 469-476

Persistent link: https://www.econbiz.de/10006420574

A machine learning approach to itinerary-level booking prediction in competitive airline markets

Hopman, Daniel; Koole, Ger M.; Mei, R. D. van der - In: International journal of revenue management : IJRM 12 (2021) 3/4, pp. 153-191

Persistent link: https://www.econbiz.de/10012990601

Should we wait before outsourcing? : analysis of a revenue-generating blended contact center

Legros, Benjamin; Jouini, Oualid; Koole, Ger M. - In: Manufacturing & service operations management : M & SOM 23 (2021) 5, pp. 1118-1138

Persistent link: https://www.econbiz.de/10012653961

Front-office multitasking between service encounters and back-office tasks

Legros, Benjamin; Jouini, Oualid; Akşin, Zeynep; … - In: European journal of operational research : EJOR 287 (2020) 3, pp. 946-963

Persistent link: https://www.econbiz.de/10012293987

Workload minimization in re-entrant lines

Koole, Ger; Pot, Auke - In: European journal of operational research : EJOR 174 (2006) 1, pp. 216-233

Persistent link: https://www.econbiz.de/10007286152

On the Use of the Power Series Algorithm for General Markov Processes, with an Application to a Petri Net

Koole, Ger - In: INFORMS journal on computing : JOC 9 (1997) 1, pp. 51-56

Persistent link: https://www.econbiz.de/10007131642

Optimal Shift Scheduling with a Global Service Level Constraint

Koole, Ger; van der Sluis, Erik - In: IIE transactions / Institute of Industrial Engineers, … 35 (2003) 11, pp. 1049-1056

Persistent link: https://www.econbiz.de/10006168715

Telephone call centers: tutorial, review, and research prospects

Gans, Noah; Koole, Ger; Mandelbaum, Avishai - In: Manufacturing & service operations management : M & SOM 5 (2003) 2, pp. 79-141

Persistent link: https://www.econbiz.de/10006028174

Hierarchical Agglomerative Clustering for Product Sales Forecasting

van Ruitenbeek, Robin Enrico; Koole, Ger; Bhulai, Sandjai - 2023

Many forecasting methods perform poorly in the case of intermittent demand patterns and high variances in the demand quantity. Strong fluctuations within the time series and a large proportion of zero observations complicate the extraction of trend and seasonality. This research investigates how...

Persistent link: https://www.econbiz.de/10014358735

Booking horizon forecasting with dynamic updating: A case study of hotel reservation data

Haensel, Alwin; Koole, Ger - In: International journal of forecasting 27 (2011) 3, pp. 942-961

Persistent link: https://www.econbiz.de/10009030449