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Reexamining the nature of learner control : dimensionality and effects on learning and training reactions
Karim, Michael N.; Behrend, Tara S. - In: Journal of business and psychology 29 (2014) 1, pp. 87-99
Persistent link: https://www.econbiz.de/10010340170
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A re-examination of service standardization versus customization from the consumer's perspective
Ding, Ying; Keh, Hean Tat - In: The journal of services marketing 30 (2016) 1, pp. 16-28
Persistent link: https://www.econbiz.de/10011445604
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The effect of customization and gender on customers' attitude
Wolf, Alana; Zhang, Lu - In: International journal of hospitality management 56 (2016), pp. 28-32
Persistent link: https://www.econbiz.de/10011520935
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Is more customer control of services always better?
Joosten, Herm; Bloemer, Johanna M.; Hillebrand, Bas - In: Journal of service management 27 (2016) 2, pp. 218-246
Persistent link: https://www.econbiz.de/10011565155
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A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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Exploring perceived control in domestic electricity demand-side response
Fell, Michael J.; Shipworth, David; Huebner, Gesche M.; … - In: Technology analysis & strategic management 26 (2014) 10, pp. 1118-1130
Persistent link: https://www.econbiz.de/10010502879
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Union beliefs and activism : a research note
Fiorito, Jack; Padavic, Irene; Russell, Zachary A. - In: Journal of labor research 35 (2014) 4, pp. 346-357
Persistent link: https://www.econbiz.de/10010489107
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A comparison of green business relationship models between industry types
Chen, Jui-ho; Wu, Shwu-ing - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 778-792
Persistent link: https://www.econbiz.de/10011388409
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"Do not impose on others what you desire" : research on the influence of service personnel's interactive orientation on customer comfort
Li, Mengyi; Ma, Qin-hai - In: Journal of retailing and consumer services 65 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013169611
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Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Li, Minglong; Yin, Dexiang; Qiu, Hailian; Bai, Billy - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 24-48
Persistent link: https://www.econbiz.de/10012821044