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151
Reexamining the nature of learner control : dimensionality and effects on learning and training reactions
Karim, Michael N.
;
Behrend, Tara S.
- In:
Journal of business and psychology
29
(
2014
)
1
,
pp. 87-99
Persistent link: https://www.econbiz.de/10010340170
Saved in:
152
A re-examination of service standardization versus customization from the consumer's perspective
Ding, Ying
;
Keh, Hean Tat
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 16-28
Persistent link: https://www.econbiz.de/10011445604
Saved in:
153
The effect of customization and gender on customers' attitude
Wolf, Alana
;
Zhang, Lu
- In:
International journal of hospitality management
56
(
2016
),
pp. 28-32
Persistent link: https://www.econbiz.de/10011520935
Saved in:
154
Is more customer control of services always better?
Joosten, Herm
;
Bloemer, Johanna M.
;
Hillebrand, Bas
- In:
Journal of service management
27
(
2016
)
2
,
pp. 218-246
Persistent link: https://www.econbiz.de/10011565155
Saved in:
155
A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
Saved in:
156
Exploring perceived control in domestic electricity demand-side response
Fell, Michael J.
;
Shipworth, David
;
Huebner, Gesche M.
; …
- In:
Technology analysis & strategic management
26
(
2014
)
10
,
pp. 1118-1130
Persistent link: https://www.econbiz.de/10010502879
Saved in:
157
Union beliefs and activism : a research note
Fiorito, Jack
;
Padavic, Irene
;
Russell, Zachary A.
- In:
Journal of labor research
35
(
2014
)
4
,
pp. 346-357
Persistent link: https://www.econbiz.de/10010489107
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158
A comparison of green business relationship models between industry types
Chen, Jui-ho
;
Wu, Shwu-ing
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 778-792
Persistent link: https://www.econbiz.de/10011388409
Saved in:
159
"Do not impose on others what you desire" : research on the influence of service personnel's interactive orientation on customer comfort
Li, Mengyi
;
Ma, Qin-hai
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013169611
Saved in:
160
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 24-48
Persistent link: https://www.econbiz.de/10012821044
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