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Schätzungen zufolge erfüllen mehr als 50 % aller CRM-Projekte (Customer Relationship Management)nicht die in sie gesteckten Erwartungen – trotzdem steckt die Wirtschaftlichkeitsanalysevon CRM-Systemen noch in den Kinderschuhen. Dies verwundert umso mehr, macht man sichbewusst, dass eine...
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Given the increasing relevance of Customer Relationship Management, the strategic management and control of customer-centric investments is key success factor. For this reason investments in customer relationships have to be managed like any other investments of the company. The following...
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