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Purpose – The purpose of this paper is to explore the underlying mechanism of customer co-creation in service recovery (co-recovery), and investigates the impact of initiation on customer post-recovery evaluations and behavioural intentions. Design/methodology/approach – Researchers used a 3...
Persistent link: https://www.econbiz.de/10014894815
Purpose Many firms use customer co-creation practices with the aim of benefiting from their customers’ knowledge, skills and resources. This paper aims to explore co-creation processes which involve users with different background characteristics and motivational drivers....
Persistent link: https://www.econbiz.de/10014906009
Persistent link: https://www.econbiz.de/10015061841
University tuition fees for undergraduates were abolished in Ireland in 1996. This paper examines the effect of this …
Persistent link: https://www.econbiz.de/10010292846
intermediary to impose redemption fees or gates in a crisis - a form of suspension of convertibility - can lead to preemptive runs … uncertainty is resolved before redeeming if redemption fees or gates cannot be imposed, but those same investors would redeem … preemptively if fees or gates are possible. Second, we show that for the intermediary, which maximizes the expected utility only of …
Persistent link: https://www.econbiz.de/10011340960
fees in Germany. Fees have to be paid for the use of many public services, for example waste management or sewerage … provisions. Fees should be equivalent to the costs of a public service and thus correspond to the benefit principle in public … finance. The German municipalities, however, have a leeway to determine fees. I use revenue data for around 7,000 West German …
Persistent link: https://www.econbiz.de/10012019135
There are many paradoxes presented by the relationship of Californians to taxes and spending. Rather than bemoan the seeming disconnects, this short article argues that Californians should be understood as wanting more taxation according to a benefit principle. This approach indicates that...
Persistent link: https://www.econbiz.de/10014589829
University tuition fees for undergraduates were abolished in Ireland in 1996. This paper examines the effect of this …
Persistent link: https://www.econbiz.de/10010275747
Tyrimo objektas – mokesčių našta žemės ūkyje.Darbo tikslas – nustatyti mokesčių naštą žemės ūkyje ir įvertinti kaip mokesčių ir įmokų pasikeitimai 2009-2011 metais pakeis mokesčių naštą ūkininkų ūkiuose.Uždaviniai: išnagrinėti mokesčių naštos vertinimo...
Persistent link: https://www.econbiz.de/10009478949
management and performance fees charged by hedge funds. We also document how reported performance estimates vary with hedge fund …
Persistent link: https://www.econbiz.de/10014577303