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Tourism destinations : antecedents to customer satisfaction and positive word-of-mouth

Abubakar, Binta; Mavondo, Felix - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 833-864

Persistent link: https://www.econbiz.de/10010473458

Effects of service innovation in cultural parks on customer satisfaction

Lin, Shang-Ping; Wang, Chuan-Chung; Huang, Pi-Yun - In: Acta oeconomica : periodical of the Hungarian Academy … 64 (2014), pp. 151-164

Persistent link: https://www.econbiz.de/10010474461

Exploring correlations among tourism characteristics, visitor behavior intention, and customer satisfaction

Fu, Hsin-Wei; Yeh, Shang-Pao - In: Acta oeconomica : periodical of the Hungarian Academy … 64 (2014), pp. 99-110

Persistent link: https://www.econbiz.de/10010474509

An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan

Chang, Peng-Chan; Chuang, Chun-Ling; Chuang, Wang-Ching; … - In: Total quality management & business excellence : an … 26 (2015) 2, pp. 203-217

Persistent link: https://www.econbiz.de/10010477220

Do LTE service customers have different customer loyalty determinants?

Jung, Wonsuk; Kwon, Young-Sun - 2014

This study explores the determinants of customer loyalty in the Korean mobile telecommunications market with the emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one of the world’s most leading mobile service markets with...

Persistent link: https://www.econbiz.de/10010395712

The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry

Cheng Boon Liat; Mansori, Shaheen; Cham Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326

Persistent link: https://www.econbiz.de/10010396183

A study of customer care and satisfaction towards hotel service quality

Hung, Li-Mei; Chen, Chien-Chou - In: International journal of electronic customer … 7 (2013) 3/4, pp. 161-172

Persistent link: https://www.econbiz.de/10010396379

The effect of private brands on leveraging service quality and satisfaction

Herstein, Ram; Gilboa, Shaked; Gamliel, Eyal - In: Services marketing quarterly 35 (2014) 3, pp. 222-235

Persistent link: https://www.econbiz.de/10010401580

Identifying customer satisfaction estimators using review mining

Suzuki, Takayuki; Gemba, Kiminori; Aoyama, Atsushi - In: International journal of technology marketing : IJTMkt 9 (2014) 2, pp. 187-210

Persistent link: https://www.econbiz.de/10010404505

Understanding service experience and its impact on brand image in hospitality sector

Manhas, Parikshat Singh; Tukamushaba, Eddy Kurobuza - In: International journal of hospitality management 45 (2015), pp. 77-87

Persistent link: https://www.econbiz.de/10010503888

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