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СЕРВИСНАЯ ПАРАДИГМА ВЗАИМОДЕЙС...
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Customer satisfaction
15,531
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13,874
Service quality
6,576
Dienstleistungsqualität
6,387
Consumer behaviour
5,864
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5,701
Relationship marketing
5,694
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5,647
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5,073
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4,799
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2,208
customer satisfaction
1,299
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1,117
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1,089
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1,073
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1,038
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1,036
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1,035
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1,026
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1,015
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954
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928
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924
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888
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880
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840
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832
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822
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809
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797
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787
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774
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770
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758
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Han, Heesup
70
Homburg, Christian
59
Mattila, Anna S.
41
Beck, Thorsten
39
Aksoy, Lerzan
35
Svensson, Göran
35
Mittal, Vikas
34
Ongena, Steven
34
Gustafsson, Anders
31
Wong, IpKin Anthony
31
Söderlund, Magnus
29
Ringle, Christian M.
28
Shahin, Arash
28
Usman, Osly
28
Berger, Allen N.
27
Huber, Frank
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Sharma, Piyush
26
Demirgüç-Kunt, Asli
25
Prayag, Girish
25
Prentice, Catherine
25
Matzler, Kurt
24
Bruhn, Manfred
23
Huizinga, Harry
23
Hyun, Sunghyup Sean
23
Evanschitzky, Heiner
22
Keiningham, Timothy
22
Bauer, Hans H.
21
Bilgihan, Anil
21
Jang, Soocheong
21
Ryu, Kisang
20
Acharya, Viral V.
19
Lee, Choong-Ki
19
Spiller, Achim
19
Stauss, Bernd
19
Töpfer, Armin
19
Gambacorta, Leonardo
18
Hasan, Iftekhar
18
Hassan, M. Kabir
18
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International Monetary Fund (IMF)
169
International Monetary Fund
103
National Bureau of Economic Research
42
Springer Fachmedien Wiesbaden
30
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
30
Basel Committee on Banking Supervision
20
Verlag Dr. Kovač
12
World Bank
10
Books on Demand GmbH <Norderstedt>
8
Springer International Publishing
8
Nomos Verlagsgesellschaft
7
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
Europäische Investitionsbank
6
SUERF - The European Money and Finance Forum
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Bangladesh Institute of Bank Management
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Bank für Internationalen Zahlungsausgleich / Währungs- und Wirtschaftsabteilung
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Edward Elgar Publishing
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Erasmus Research Institute of Management
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Federal Deposit Insurance Corporation <Washington, DC>
5
Finansovyj Universitet
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Deutsche Bundesbank
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Economics Institute for Research (SIR), Handelshögskolan i Stockholm
4
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
4
HAL
4
IGI Global
4
International Organization of Securities Commissions
4
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4
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4
Springer-Verlag GmbH
4
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4
Université Paris-Dauphine (Paris IX)
4
Vancouver School of Economics
4
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3
Bankensymposion <1, 1989, Wien u.a.>
3
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
3
Eric Cuvillier <Firma>
3
Europäische Investitionsbank / Economics Department
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
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Journal of retailing and consumer services
423
International journal of hospitality management
378
Journal of business research : JBR
302
The journal of services marketing
192
Journal of Services Marketing
185
The service industries journal
179
Tourism management : research, policies, practice
177
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
141
SpringerLink / Bücher
126
Cogent business & management
108
European Journal of Marketing
108
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Services marketing quarterly
101
IMF Staff Country Reports
97
Journal of service research : JSR
89
The TQM journal : the international review of organizational improvement
88
Journal of air transport management
87
Service business
86
Asia Pacific journal of marketing and logistics
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International journal of productivity and quality management : IJPQM
81
Psychology & marketing
81
International Journal of Contemporary Hospitality Management
79
The international journal of bank marketing : IJBM
78
Journal of service management
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of strategic marketing
70
International journal of quality and service sciences
68
International journal of services and operations management
68
Total quality management & business excellence
67
Journal of Asian finance, economics and business : JAFEB
65
IMF Working Papers
63
International Journal of Quality & Reliability Management
63
The TQM Magazine
62
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ECONIS (ZBW)
18,942
Other ZBW resources
1,530
RePEc
751
USB Cologne (EcoSocSci)
367
EconStor
123
BASE
83
USB Cologne (business full texts)
32
ArchiDok
7
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date (oldest first)
61
Operations in banking : the service quality and effects on satisfaction and loyalty
Miguel-Dávila, José Ángel
;
Cabeza-García, Laura
; …
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2163-2182
Persistent link: https://www.econbiz.de/10008809594
Saved in:
62
Service quality and customer satisfaction in banks : a review
Singh, Fulbag
;
Kaur, Davinder
- In:
Praj̄nȧn : journal of social and management sciences
39
(
2010/11
)
2
,
pp. 109-126
Persistent link: https://www.econbiz.de/10008824406
Saved in:
63
Customer acceptance of internet banking services in Greece : the case study of Alpha Bank
Makrēs, Miltiadēs
;
Koumaras, Harilaos
; …
- In:
Advances in banking technology and management : impacts …
,
(pp. 53-69)
.
2008
Persistent link: https://www.econbiz.de/10003606415
Saved in:
64
Bank selection and customer's perception of banks in Malaysia
Ismail, Norhazlin
;
Selamat, Zarehan
;
Ong, Hway-boon
- In:
The Philippine review of economics : a joint …
41
(
2004
)
2
,
pp. 103-122
Persistent link: https://www.econbiz.de/10003544786
Saved in:
65
Testing a branch performance model in a New Zealand bank
Yavas, Ugur
;
Babakus, Emin
;
Ashill, Nicholas J.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
Saved in:
66
Islamic banking users ARE hunger for service quality
Nuradli Ridzwan Shah Mohd Dali
- In:
Journal of Islamic economics, banking and finance
6
(
2010
)
2
,
pp. 77-92
Persistent link: https://www.econbiz.de/10009503567
Saved in:
67
Determinants of customer satisfaction in Islamic banking : evidence from Iran
Estiri, Mehrdad
;
Hosseini, Farshid
;
Yazdani, Hamidreza
; …
- In:
International journal of Islamic and Middle Eastern …
4
(
2011
)
4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10009546990
Saved in:
68
The relationship between SERVQUAL, national customer satisfaction indices, and consumer sentiment
Kristensen, Kai
;
Eskildsen, Jacob
- In:
Quality management journal : QMJ
19
(
2012
)
2
,
pp. 47-61
Persistent link: https://www.econbiz.de/10009547240
Saved in:
69
An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction : a New Zealand study
Rod, Michel
;
Ashill, Nicholas J.
;
Shao, Jinyi
; …
- In:
Marketing intelligence & planning
27
(
2009
)
1
,
pp. 103-126
Persistent link: https://www.econbiz.de/10009526387
Saved in:
70
The influence of brand and of banking service quality on customer satisfaction
Polovina, Branislav
;
Čiaček, Jasmina
;
Pušara, Aleksandra
- In:
Ekonomika : međunarodni časopis za ekonomsku teoriju …
58
(
2012
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10009529640
Saved in:
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