Operations in banking : the service quality and effects on satisfaction and loyalty
José Ángel Miguel-Dávila, Laura Cabeza-García, Laura Valdunciel and Marcela Flórez
| Year of publication: |
2010
|
|---|---|
| Authors: | Miguel-Dávila, José Ángel ; Cabeza-García, Laura ; Valdunciel, Laura ; Flórez, Marcela |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 30.2010, 13/14, p. 2163-2182
|
| Subject: | Bankgeschäft | Banking services | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008809594