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Overcoming emotional exhaustion in a sales setting

Matthews, Lucy M.; Edmondson, Diane R. - In: Journal of global scholars of marketing science : … 30 (2020) 3, pp. 229-239

Persistent link: https://www.econbiz.de/10012257940

Emotional intelligence as a buffer of occupational stress

Newton, Cameron; Teo, Stephen T. T.; Pick, David; Ho, Marcus - In: Personnel review : a professional journal reporting new … 45 (2016) 5, pp. 1010-1028

Persistent link: https://www.econbiz.de/10011590005

Emotional intelligence and job stress

Washington, Germaine D.; Shen, Libi - In: Handbook of research on human factors in contemporary …, (pp. 226-248). 2017

Persistent link: https://www.econbiz.de/10011647054

The relationship between customer orientation, emotional labour and job burnout

Wu, Xue; Shie, An-Jin - In: Journal of Chinese human resource management : JCHRM 8 (2017) 2, pp. 54-76

Persistent link: https://www.econbiz.de/10011815754

Emotional intelligence, emotional labor, coach burnout, job satisfaction, and turnover intention in sport leadership

Lee, Ye Hoon; Chelladurai, Packianathan - In: European Sport management quarterly : ESMQ 18 (2018) 4, pp. 393-412

Persistent link: https://www.econbiz.de/10011915239

The mediating role of internal locus of control and job stress between spiritual intelligence and job performance

Qadri, Usman Ahmad; Hassan, Syed Salman; Sheikh, … - In: Pakistan journal of commerce and social sciences 11 (2017) 2, pp. 623-643

that spiritual intelligence can be effective in lowering the stress and increases the job performance of employees at the … workplace. The purpose of this study is to investigate the mediating effect of internal locus of control (ILOC) and job stress … structural equation modeling (SEM). The study found that internal locus of control and job stress partially mediate the …

Persistent link: https://www.econbiz.de/10011930456

Understanding hotel frontline employees' emotional intelligence, emotional labor, job stress, coping strategies and burnout

Choi, Hyung-Min; Mohammad, Abuelkassem A. A.; Kim, Woo Gon - In: International journal of hospitality management 82 (2019), pp. 199-208

Persistent link: https://www.econbiz.de/10012121689

Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees

Yang, Fiona X.; Lau, Virginia Meng-Chan - In: International journal of hospitality management 83 (2019), pp. 1-10

Persistent link: https://www.econbiz.de/10012121888

Emotional intelligence and perceived stress among scientists in agricultural research service

Rameshan, P. - In: The IUP journal of organizational behavior : IJOB 16 (2017) 2, pp. 70-79

Persistent link: https://www.econbiz.de/10011732441

You abuse but I will stay : the combined effects of job stress, customer abuse, and emotional intelligence on employee turnover

Kashif, Muhammad; Braganca, Eliane; Awang, Zainudin; De … - In: The journal of management development 36 (2017) 7, pp. 899-914

Persistent link: https://www.econbiz.de/10011778124