Narrow search
Showing 71 - 80 of 1,057
Cover Image
A self-determination theory perspective on customer participation in service development
Engström, Jon; Elg, Mattias - In: The journal of services marketing 29 (2015) 6/7, pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Cover Image
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon; Arnold, Todd J. - In: Journal of service research : JSR 19 (2016) 1, pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Cover Image
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei; Sivakumar, K.; Evans, Kenneth R.; Zou, … - In: Journal of service research : JSR 18 (2015) 2, pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Cover Image
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.; Raab, Carola; Tanford, Sarah - In: International journal of hospitality management 46 (2015), pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Cover Image
The impact of customer participation : the employee's perspective
Chen, Chih-cheng Volvic; Chen, Chih-jou Jay; Lin, … - In: The journal of business & industrial marketing 30 (2015) 5, pp. 486-497
Persistent link: https://www.econbiz.de/10011339913
Cover Image
Theory of value co-creation : a systematic literature review
Galvagno, Marco; Dalli, Daniele - In: Managing service quality : MSQ ; an international journal 24 (2014) 6, pp. 643-683
Persistent link: https://www.econbiz.de/10010526464
Cover Image
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B; Auh, Seigyoung; Merlo, Omar - In: Journal of service research : JSR 17 (2014) 1, pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Cover Image
Does knowledge base compatibility help or hurt knowledge sharing between suppliers in coopetition? : the role of customer participation
Ho, Hillbun; Ganesan, Shankar - In: Journal of marketing 77 (2013) 6, pp. 91-107
Persistent link: https://www.econbiz.de/10010203356
Cover Image
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine; Ciuchita, Robert; Mahr, Dominik; … - In: Journal of service research : JSR 16 (2013) 4, pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Cover Image
The importance of customer co-creation of value for the tourism and hospitality industry
Roeffen, Digna; Scholl-Grissemann, Ursula - In: Open tourism : open innovation, crowdsourcing and …, (pp. 35-46). 2016
Persistent link: https://www.econbiz.de/10011444522