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Extending the scope of hotel client reactions to employee injustice : hotel employer reviews on the Internet
Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: International journal of hospitality management 63 (2017), pp. 93-100
Persistent link: https://www.econbiz.de/10011705784
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Relationship among patients perception toward service encounters emotional expression, rapport and satisfaction
Chung, Hyunseung; Park, Seolwoo - In: Global business and finance review 22 (2017) 1, pp. 8-22
Persistent link: https://www.econbiz.de/10011849083
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Does client participation in an external audit affect their satisfaction with the audit service?
Herda, David H.; Petersen, Michael J.; Fontaine, Richard - In: Managerial auditing journal 29 (2014) 9, pp. 818-836
Persistent link: https://www.econbiz.de/10010436663
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A social media analysis of the contribution of destinations to client satisfaction with hotels
Bulchand-Gidumal, Jacques; Melián-González, Santiago; … - In: International journal of hospitality management 35 (2013), pp. 44-47
Persistent link: https://www.econbiz.de/10010225933
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Co-production as a driver of client satisfaction with public service organizations : an analysis of German day-care centres
Lindenmeier, Jörg; Seemann, Ann-Kathrin; Potluka, Oto; … - In: Public management review 23 (2021) 2, pp. 210-232
Persistent link: https://www.econbiz.de/10012390674
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How does audit firm emphasis on client relationship quality influence auditors' inferences about and responses to potential persuasion in client communications?
Aghazadeh, Sanaz; Hoang, Kris - In: Accounting, organizations and society : an … 87 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012426095
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How better client service performance affects auditors' willingness to challenge management's preferred accounting
Ricci, Michael A. - In: Accounting, organizations and society : an … 103 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013485822
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Coproduction and satisfaction with online schooling during the COVID-19 pandemic : evidence from European countries
Cicatiello, Lorenzo; De Simone, Elina; D'Uva, Marcella; … - In: Public management review 25 (2023) 3, pp. 637-656
Persistent link: https://www.econbiz.de/10014289692
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Client assessments of their audit experiences : the role of experience quality, similarity and client participation
Jomjai Sampet; Naruanard Sarapaivanich; Erboon Ekasingh; … - In: Asian review of accounting 32 (2024) 1, pp. 166-186
Persistent link: https://www.econbiz.de/10014486529
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Management consulting : measuring performance and the use of success fees
Fleischer, Bärbel; Knyphausen-Aufseß, Dodo zu; … - In: International journal of services, economics and management 6 (2014) 3, pp. 222-247
Persistent link: https://www.econbiz.de/10011282826