Relationship among patients perception toward service encounters emotional expression, rapport and satisfaction
Year of publication: |
2017
|
---|---|
Authors: | Chung, Hyunseung ; Park, Seolwoo |
Published in: |
Global business and finance review. - Seoul : People & Global Business Association, ISSN 2384-1648, ZDB-ID 2839730-7. - Vol. 22.2017, 1, p. 8-22
|
Subject: | Perceived Surface Acting | Perceived Deep Acting, Rapport | Client Satisfaction | Medical Service | Emotion | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Konsumentenverhalten | Consumer behaviour | Patienten | Patients |
Type of publication: | Article |
---|---|
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.17549/gbfr.2017.22.1.8 [DOI] hdl:10419/224359 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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