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Effects of service employees’ negative personality traits on emotional labour and job satisfaction

Walsh, Gianfranco; Yang, Zhiyong; Dahling, Jason; … - In: Management Decision 58 (2019) 6, pp. 1035-1052

Purpose: Frontline service employees’ (FLEs) positive personality traits enhance service experiences, for both employee and customer outcomes. Yet, limited research addresses negative personality traits. Drawing on the emotion regulation framework, the purpose of this paper is to propose a...

Persistent link: https://www.econbiz.de/10012078082

Linking Affective Commitment, Career Self-Efficacy, and Outcome Expectations

Conklin, Amanda; Dahling, Jason; Garcia, Pablo - In: Journal of career development 40 (2013) 1, pp. 68-83

Persistent link: https://www.econbiz.de/10010055284

Effects of feedback motives on inquiry and performance

Dahling, Jason; O'Malley, Alison L; Chau, Samantha L - In: Journal of Managerial Psychology 30 (2015) 2, pp. 199-215

Purpose – The purpose of this paper is to examine how two motives for feedback-seeking behavior, the instrumental and image enhancement motives, impact the feedback-seeking process and supervisor ratings of task performance. Design/methodology/approach – Correlational data were collected...

Persistent link: https://www.econbiz.de/10014889249

A predictive study of emotional labor and turnover

Chau, Samantha L.; Dahling, Jason J.; Levy, Paul E.; … - In: Journal of organizational behavior : OB ; the internat. … 30 (2009) 8, pp. 1151-1163

Persistent link: https://www.econbiz.de/10003907862

Correlates and consequences of feedback orientation in organizations

Dahling, Jason J.; Chau, Samantha L.; O’Malley, Alison - In: Journal of management : JOM 38 (2012) 2, pp. 531-546

Persistent link: https://www.econbiz.de/10009509688

Breaking rules for the right reasons? : an investigation of pro-social rule breaking

Dahling, Jason J.; Chau, Samantha L.; Mayer, David M.; … - In: Journal of organizational behavior : OB ; the internat. … 33 (2012) 1, pp. 21-42

Persistent link: https://www.econbiz.de/10009491716

Examining career pathing through the lens of identity theories

Schnatter, Kristin M.; Dahling, Jason J.; Chau, Samantha L. - In: Identity as a foundation for human resource development, (pp. 53-65). 2018

Persistent link: https://www.econbiz.de/10011737278

Does coaching matter? : a multilevel model linking managerial coaching skill and frequency to sales goal attainment

Dahling, Jason J.; Taylor, Samantha Ritchie; Chau, … - In: Personnel psychology : a journal of applied research 69 (2016) 4, pp. 863-894

Persistent link: https://www.econbiz.de/10011617152

Breaking rules for the right reasons? An investigation of pro‐social rule breaking

Dahling, Jason J.; Chau, Samantha L.; Mayer, David M.; … - In: Journal of organizational behavior : OB ; the internat. … 33 (2012) 1, pp. 21-43

Persistent link: https://www.econbiz.de/10009819138

Correlates and Consequences of Feedback Orientation in Organizations

Dahling, Jason J.; Chau, Samantha L.; O'Malley, Alison - In: Journal of management : JOM 38 (2012) 2, pp. 531-547

Persistent link: https://www.econbiz.de/10009833019