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Dienstleistungsqualität
6
Service quality
6
Consumer behaviour
5
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5
Customer satisfaction
4
Kundenzufriedenheit
4
Brand management
3
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2010-2011
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Choi, Sunmee
27
Mattila, Anna S.
8
Kim, Sooyun
3
Lee, Yeonjoo
3
Martin, Drew
3
Aksoy, Lerzan
2
Baek, Jihyun
2
Kang, Hayoung
2
Kang, Seongho
2
Kim, Shinyoung
2
Merchant, Altaf
2
Park, Geebum
2
Park, Heungsoo
2
Rose, Gregory
2
Verma, Rohit
2
Alkire (née Nasr), Linda
1
Breidbach, Christoph
1
Dogru, Tarik
1
Ellway, Benjamin
1
Field, Joy M.
1
Gour, Mohit
1
Gustafsson, Anders
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Keating, Byron W.
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Keiningham, Timothy
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Kim, Jiyoung
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Kim, Peter Beomcheol
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Kim, Sooyeon
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Kim, Taeyoon
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Kormusheva, Katerina
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Kowalkowski, Christian
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Lim, Chiehyeon
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Lorenz, Melanie
1
Maglio, Paul
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Pecot, Fabien
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Journal of business research : JBR
6
Journal of Service Management
3
International journal of hospitality management
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of international consumer marketing
2
Journal of marketing channels : ... distribution systems, strategy, and management
2
Journal of marketing theory and practice
2
African development review
1
Journal of Business Research
1
Journal of Global Scholars of Marketing Science
1
Journal of Services Marketing
1
Journal of service management
1
Operations management research : OMR ; advancing practice through theory
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
The journal of brand management : an international journal
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ECONIS (ZBW)
16
OLC EcoSci
5
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4
RePEc
2
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1
Providing feedback to service customers : the effect of the presentation order and repetition of feedback types
Kim, Shinyoung
;
Choi, Sunmee
;
Verma, Rohit
- In:
Journal of service management
28
(
2017
)
2
,
pp. 389-416
Persistent link: https://www.econbiz.de/10011704070
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2
Group revenue management : a model for evaluating group profitability
Choi, Sunmee
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 541-553)
.
2010
Persistent link: https://www.econbiz.de/10008667121
Saved in:
3
Perceived fairness of price differences across channels : the moderating role of price frame and norm perceptions
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of marketing theory and practice
17
(
2009
)
1
,
pp. 37-47
Persistent link: https://www.econbiz.de/10003793483
Saved in:
4
The effect of cross-channel price dis/parity on ethicality evaluations and purchase intent : the moderating role of price frame
Choi, Sunmee
;
Mattila, Anna S.
;
Park, Heungsoo
;
Kang, …
- In:
Journal of marketing channels : ... distribution …
16
(
2009
)
2
,
pp. 131-147
Persistent link: https://www.econbiz.de/10003851947
Saved in:
5
Perceived controllability and service expectations : influences on customer reactions following service failure
Choi, Sunmee
;
Mattila, Anna S.
- In:
Journal of business research : JBR
61
(
2008
)
1
,
pp. 24-30
Persistent link: https://www.econbiz.de/10003595227
Saved in:
6
Effects of a reward program on inducing desirable customer behaviors : the role of purchase purpose, reward-type and reward redemption timing
Choi, Sunmee
;
Kim, Sooyun
- In:
International journal of hospitality management
32
(
2013
),
pp. 237-244
Persistent link: https://www.econbiz.de/10009718395
Saved in:
7
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
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8
Customer contact employees' commitment to extra-role customer service : the effect of internal service quality perception
Choi, Sunmee
;
Baek, Jihyun
;
Kang, Hayoung
- In:
Journal of global scholars of marketing science : …
23
(
2013
)
2
,
pp. 144-158
Persistent link: https://www.econbiz.de/10010406149
Saved in:
9
Global trends in hospitality
Aksoy, Lerzan
;
Choi, Sunmee
;
Dogru, Tarik
;
Keiningham, …
- In:
Journal of business research : JBR
142
(
2022
),
pp. 957-973
Persistent link: https://www.econbiz.de/10013169475
Saved in:
10
Configurations of cognitive and affective responses forming customer attitudes toward a luxury brand
Kim, Sooyun
;
Choi, Sunmee
;
Park, Geebum
;
Lee, Yeonjoo
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
4
,
pp. 598-613
Persistent link: https://www.econbiz.de/10012622611
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