This study looked at patterns of participating in medical tourism (MT) among consumers in South-Eastern region of North Carolina. The framework of four modes of medical tourism (Gan and Frederick, 2011) was used to examine how consumers participate in MT through four channels: on their own, use...

Purpose - Grounded on substantial theories and service concept models, this paper aims at proposing a novel patient satisfaction index (PSI) model. This model allows for identifying the key sources of patient satisfaction and for comparing performance results across hospitals competing on the...

Health and wellness tourism had a growing interest in the Portuguese population until 2019. However, with the ap-pearance of Covid-19, several establishments had to close over these two years, this segment being one of the most affected areas. Many water users looked forward to the opening of...