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Relationship marketing
26,261
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25,587
Customer satisfaction
15,483
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14,423
Team
14,164
Kundenzufriedenheit
13,899
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12,076
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11,889
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7,986
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7,794
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5,653
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4,681
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3,645
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2,512
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2,511
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2,438
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2,422
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2,416
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2,402
Brand image
2,205
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2,194
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2,191
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2,179
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2,165
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2,149
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2,144
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Homburg, Christian
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129
Han, Heesup
98
Kumar, V.
86
Zenou, Yves
78
Huber, Frank
77
Salas, Eduardo
64
Verhoef, Peter C.
62
Herrmann, Andreas
61
Mattila, Anna S.
61
Bauer, Hans H.
60
Svensson, Göran
58
Krafft, Manfred
56
Stauss, Bernd
54
Agnihotri, Raj
52
Hollebeek, Linda D.
52
Mittal, Vikas
51
Piller, Frank T.
51
Gil Saura, Irene
49
Usman, Osly
49
Aksoy, Lerzan
48
Knippenberg, Daan van
48
Karatepe, Osman M.
46
Stock-Homburg, Ruth
46
Ahearne, Michael
44
Edmondson, Amy C.
44
Matzler, Kurt
44
Palmatier, Robert W.
44
Patacchini, Eleonora
43
Wieseke, Jan
43
Sutter, Matthias
42
Wong, IpKin Anthony
42
Evanschitzky, Heiner
41
Prentice, Catherine
41
Walsh, Gianfranco
41
Rapp, Adam
40
Gustafsson, Anders
39
Sharma, Piyush
39
Thaichon, Park
39
Fortin, Bernard
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National Bureau of Economic Research
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120
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41
IGI Global
37
Verlag Dr. Kovač
29
Books on Demand GmbH <Norderstedt>
18
Université Paris-Dauphine (Paris IX)
18
Verlag Franz Vahlen
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Haufe-Lexware GmbH & Co. KG
15
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
13
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
13
Universität Mannheim
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Harvard Graduate School of Business Administration
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Information Resources Management Association
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Institute for the Study of Labor (IZA)
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American Marketing Association
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Edward Elgar Publishing
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HAL
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Friedrich-Schiller-Universität Jena
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Nomos Verlagsgesellschaft
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RWTH Aachen
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U.S. Department of Labor, Bureau of Labor Statistics
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Economics Institute for Research (SIR), Handelshögskolan i Stockholm
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Eric Cuvillier <Firma>
6
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
6
Springer International Publishing
6
Campus Verlag
5
European Foundation for the Improvement of Living and Working Conditions
5
Fachhochschule Reutlingen / European School of Business
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Journal of business research : JBR
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Journal of retailing and consumer services
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International journal of hospitality management
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Industrial marketing management : the international journal for industrial and high-tech firms
568
SpringerLink / Bücher
401
Discussion paper series / IZA
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The service industries journal
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The journal of services marketing
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The journal of business & industrial marketing
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Journal of Services Marketing
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Journal of the Academy of Marketing Science
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International journal of contemporary hospitality management
244
Tourism management : research, policies, practice
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of hospitality marketing & management
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Journal of strategic marketing
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European Journal of Marketing
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NBER working paper series
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Cogent business & management
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Journal of marketing
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IZA Discussion Paper
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Journal of economic behavior & organization : JEBO
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Academy of Management journal : AMJ
177
The journal of personal selling & sales management : JPSSM
174
International journal of electronic customer relationship management : IJECRM
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NBER Working Paper
171
Psychology & marketing
170
Journal of service research : JSR
168
International Journal of Bank Marketing
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Asia Pacific journal of marketing and logistics
159
Services marketing quarterly
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Group & organization management : an international journal
153
Journal of business ethics : JOBE
152
European journal of marketing : EJM
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Journal of retailing
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CESifo working papers
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Journal of Business & Industrial Marketing
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ECONIS (ZBW)
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Other ZBW resources
2,469
USB Cologne (EcoSocSci)
922
RePEc
904
EconStor
444
BASE
165
USB Cologne (business full texts)
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OLC EcoSci
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Showing
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date (oldest first)
1
Connect within to connect outside : effect of
salespeople
's political skill on relationship performance
Kalra, Ashish
;
Agnihotri, Raj
;
Chaker, Nawar N.
;
Singh, …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
4
,
pp. 332-348
Persistent link: https://www.econbiz.de/10011794784
Saved in:
2
The role of external customer mind-set among service employees
Iyer, Rajesh
;
Johlke, Mark C.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 38-48
Persistent link: https://www.econbiz.de/10010531130
Saved in:
3
The impact of working relationship quality on job satisfaction and sales person performance : an adaptive selling behaviour
Raza, M. Yousaf
;
Rafique, Tariq
;
Hussain, M. Manshoor
; …
- In:
Asia-Pacific journal of management research and …
11
(
2015
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10011383256
Saved in:
4
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
5
How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.
;
Franke, George R.
;
Brown, Tom
; …
- In:
Journal of marketing
76
(
2012
)
3
,
pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
Saved in:
6
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
7
Building customer relationships while achieving sales performance results : is listening the holy grail of sales?
Itani, Omar S.
;
Goad, Emily A.
;
Jaramillo, Fernando
- In:
Journal of business research : JBR
102
(
2019
),
pp. 120-130
Persistent link: https://www.econbiz.de/10012103945
Saved in:
8
The impact of service worker personal resources on relationship quality in business solutions
Prior, Daniel D.
- In:
Industrial marketing management : the international …
53
(
2016
),
pp. 216-225
Persistent link: https://www.econbiz.de/10011448290
Saved in:
9
Dynamic effects of newcomer salespersons' peer relational exchanges and structures on performance
Claro, Danny Pimentel
;
Ramos, Carla
;
Gonzalez, Gabriel R.
; …
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
1
,
pp. 74-92
Persistent link: https://www.econbiz.de/10012288646
Saved in:
10
Performing under pressure : winning customers through improvisation in
team
selling
Hill, Katerina E.
;
Bush, Victoria D.
;
Vorhies, Douglas
; …
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
4
,
pp. 227-244
Persistent link: https://www.econbiz.de/10011820604
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