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The impact of service design a...
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Service quality
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13,298
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12,608
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86
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78
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74
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65
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64
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62
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56
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54
Talib, Faisal
54
Rosemann, Michael
52
Dranove, David
50
Gruber, Jonathan
50
Hanushek, Eric Alan
50
Viaene, Jean-Marie
50
Vom Brocke, Jan
50
Han, Heesup
49
Rahman, Zillur
49
Rivkin, Steven G.
49
Wildemann, Horst
49
Kessler, Daniel P.
48
Van Reenen, John
48
Town, Robert J.
47
Dale, Barrie G.
46
Mattila, Anna S.
46
Shahin, Arash
46
Witell, Lars
45
Edvardsson, Bo
44
Prybutok, Victor R.
44
Vogt, William B.
43
Kamiske, Gerd F.
42
Staiger, Douglas
42
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41
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41
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22
Shaker Verlag
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10
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International journal of production research
775
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
693
International journal of hospitality management
585
International journal of productivity and quality management : IJPQM
571
NBER working paper series
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510
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490
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International journal of production economics
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Journal of retailing and consumer services
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371
Journal of business research : JBR
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The service industries journal
367
European journal of operational research : EJOR
330
Total quality management & business excellence
321
Health care management review : HCM review
290
International Journal of Quality & Reliability Management
279
International journal of contemporary hospitality management
236
The journal of services marketing
232
Quality management journal : QMJ
230
Journal of health economics
217
International journal of services and operations management
214
Health care management science
210
Journal of health organization and management
207
Management science : journal of the Institute for Operations Research and the Management Sciences
206
International journal of six sigma and competitive advantage : IJSSCA
191
Auditing : a journal of practice & theory
180
Business Process Management Journal
178
International journal of quality and service sciences
175
Discussion paper series / IZA
170
Journal of hospitality marketing & management
166
Manufacturing & service operations management : M & SOM
166
Tourism management : research, policies, practice
164
Europäische Hochschulschriften / 5
158
Health economics
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Cogent business & management
148
Discussion paper / Centre for Economic Policy Research
146
Services marketing quarterly
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RePEc
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785
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1
Healthcare quality innovation and performance through process orientation : evidence from general hospitals in Switzerland
Cleven, Anne
;
Mettler, Tobias
;
Rohner, Peter
;
Winter, Robert
- In:
Technological forecasting & social change : an …
113
(
2016
)
2
,
pp. 386-395
Persistent link: https://www.econbiz.de/10011613106
Saved in:
2
An integrated simulation-DEA approach to imporve quality care of medical centres
Azadeh, Mohammad Ali
;
Sepahi, Masoome
;
Haghighi, Sara …
- In:
International journal of process management and …
3
(
2013
)
3
,
pp. 352-370
Persistent link: https://www.econbiz.de/10010339882
Saved in:
3
Assessing the relationship between patient satisfaction and clinical quality in an ambulatory setting
Bosko, Tawnya
;
Wilson, Kathryn S.
- In:
Journal of health organization and management
30
(
2016
)
7
,
pp. 1063-1080
Persistent link: https://www.econbiz.de/10011550705
Saved in:
4
Functional IT complementarity and
hospital
performance in the United States : a longitudinal investigation
Mishra, Abhay Nath
;
Tao, Youyou
;
Keil, Mark
;
Oh, Jeong-ha
- In:
Information systems research : ISR
33
(
2022
)
1
,
pp. 55-75
Persistent link: https://www.econbiz.de/10013188265
Saved in:
5
Understanding
hospital
quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
6
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
7
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
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8
Process and dimensional variation analysis of automobile assembly in development phase using Six Sigma DMAIC
Sisodia, Vikas
;
Salunkhe, Sachin
;
Pantawane, Prakash
; …
- In:
International journal of six sigma and competitive …
14
(
2023
)
4
,
pp. 437-467
Persistent link: https://www.econbiz.de/10014428342
Saved in:
9
Handoff processes, information quality and patient safety : a trans-disciplinary literature review
Gogan, Janis L.
;
Baxter, Ryan J.
;
Boss, Scott R.
; …
- In:
Business process management journal
19
(
2013
)
1
,
pp. 70-94
Persistent link: https://www.econbiz.de/10010202693
Saved in:
10
Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety
McFadden, Kathleen L.
;
Stock, Gregory N.
;
Gowen, …
- In:
Health care management review : HCM review
40
(
2015
)
1
,
pp. 24-34
Persistent link: https://www.econbiz.de/10010484101
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