Similar Search Results

Engaging and retaining customers with AI and employee service

Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 56 (2020), pp. 1-13

Persistent link: https://www.econbiz.de/10012390002

Birds of a feather feel together : emotional ability similarity in consumer interactions

Kidwell, Blair; Lopez-Kidwell, Virginie; Blocker, … - In: Journal of consumer research : JCR ; an … 47 (2020) 2, pp. 215-236

Persistent link: https://www.econbiz.de/10012315478

Enhancing international buyer-seller relationship quality and long-term orientation using emotional intelligence : the moderating role of foreign culture

Leonidou, Leonidas C.; Aykol, Bilge; Larimo, Jorma; … - In: Management international review : MIR ; journal of … 61 (2021) 3, pp. 365-402

Persistent link: https://www.econbiz.de/10012618944

Improving relationship quality during the crisis

Guillén, Marta Estrada; Monferrer-Tirado, Diego; … - In: The service industries journal 40 (2020) 3/4, pp. 268-289

Persistent link: https://www.econbiz.de/10012208503

The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels

Prentice, Catherine; Dominique-Ferreira, Sergio; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-9

Persistent link: https://www.econbiz.de/10013209511

Emotional intelligence and consumer decision-making styles : the mediating role of brand trust and brand loyalty

Kankam, George; Charnor, Isaac Tetteh - In: Future Business Journal 9 (2023), pp. 1-11

This paper brings to light emotional intelligence’s impact on consumer decision-making styles during purchases. We show … how brand trust (BT) and brand loyalty (BL) act as mediators between emotional intelligence (EI) and decision …-making styles. We further indicate how consumers rely on emotional intelligence (EI) when purchasing products or services based on …

Persistent link: https://www.econbiz.de/10014381358