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Financial Disclosure and Customer Satisfaction : Do Companies Talking the Talk Actually Walk the Walk?

Balvers, Ronald J. - 2015

Using the emerging technology of large-scale textual analysis, this study examines use of the term ‘customer satisfaction' and its variants in the annual reports issued by publicly-traded U.S. corporations and filed with the Securities and Exchange Commission as Form 10 K. We document the...

Persistent link: https://www.econbiz.de/10013026604

Financial disclosure and customer satisfaction : do companies talking the talk actually walk the walk?

Balvers, Ronald J.; Gaski, John F.; McDonald, Bill - In: Journal of business ethics : JOBE 139 (2016) 1, pp. 29-45

Persistent link: https://www.econbiz.de/10011609404

Dangerous territory: The societal marketing concept revisited

Gaski, John F. - In: Business Horizons 28 (1985) 4, pp. 42-47

Persistent link: https://www.econbiz.de/10005326664

Raising the Minimum Wage Is Unethical and Immoral

Gaski, John F. - In: Business and society review : a quarterly forum on the … 109 (2004) 2, pp. 209-224

Persistent link: https://www.econbiz.de/10006609643

Alienation in the distribution channel: Conceptualization, measurement, and initial theory testing

Gaski, John F.; Ray, Nina M. - In: International journal of physical distribution & … 34 (2004) 1-2, pp. 158

Persistent link: https://www.econbiz.de/10005927996

Distribution channels: A validation study

Gaski, John F. - In: International journal of physical distribution & … 26 (1996) 5, pp. 64-93

Persistent link: https://www.econbiz.de/10005987560

Normative Marketing Ethics Redux, Incorporating a Reply to Smith

Gaski, John F. - In: Journal of business ethics : JOBE 32 (2001) 1, pp. 19-34

Persistent link: https://www.econbiz.de/10006901894

National Aggregate Consumer Sentiment toward Marketing: A Thirty-Year Retrospective and Analysis

Gaski, John F.; Etzel, Michael J. - In: Journal of consumer research : JCR ; an … 31 (2005) 4, pp. 859-867

Persistent link: https://www.econbiz.de/10006644479

A Comment on Selected Wilkie and Moore-Inspired Commentaries in "The Sages Speak"

Gaski, John F. - In: Journal of public policy & marketing : JPP & M ; an … 26 (2007) 1, pp. 126-130

Persistent link: https://www.econbiz.de/10007748590

Measurement and Modeling of Alienation in the Distribution Channel - Implications for Supplier-Reseller Relations

Gaski, John F.; Ray, Nina M. - In: Industrial marketing management : the international … 30 (2001) 2, pp. 207-226

Persistent link: https://www.econbiz.de/10006274075

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