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Customer defection due to service elimination and post-elimination customer behavior : an empirical investigation in telecommunications
Somosi, Agnes; Stiassny, Alfred; Kolos, Krisztina; … - In: International journal of research in marketing : IJRM ; … 38 (2021) 4, pp. 915-934
Persistent link: https://www.econbiz.de/10013191810
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Snubbing the old to embrace the new: the impact of cross-buying on the usage of existing services
Krishnamurthy, Anup; Shainesh, G. - In: The journal of services marketing 31 (2017) 6, pp. 662-675
Persistent link: https://www.econbiz.de/10011801652
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Effect of friends' churn on consumer behavior in mobile networks
Ferreira, Pedro; Telang, Rahul; Matos, Miguel Godinho de - In: Journal of management information systems : JMIS 36 (2019) 2, pp. 355-390
Persistent link: https://www.econbiz.de/10012198582
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Wert- und potenzialorientiertes Vertriebspartnermanagement in der Telekommunikationswirtschaft
Lindenau, Volker - 2015 - 1. Aufl.
Persistent link: https://www.econbiz.de/10011375481
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Customer involvement through social media : the cases of some telecommunication firms
Della Corte, Valentina; Iavazzi, Alessandra; D'Andrea, … - In: Journal of open innovation : technology, market, and … 1 (2015) 10, pp. 1-10
This study highlights the contribution of the role of social media in supporting customer involvement for service innovation. It is commonplace that many service firms and processes have characteristics that differ from manufacturing. Analyzing the literature, we note that there are many...
Persistent link: https://www.econbiz.de/10011342840
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How value and trust influence loyalty in wireless telecommunications industry
Karjaluoto, Heikki; Jayawardhena, Chanaka; Leppäniemi, … - In: Telecommunications policy : the international journal … 36 (2012) 8, pp. 636-649
Persistent link: https://www.econbiz.de/10009659300
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Representing customer service : telephones and texts
Wray-Bliss, Edward - In: Customer service : empowerment and entrapment, (pp. 38-59). 2001
Persistent link: https://www.econbiz.de/10001628786
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Evaluating Factors of CRM on Customer Satisfaction – Managerial Perspective of PTCL (Telecommunication Giant of Pakistan)
Ansari, Asif - 2017
The aim of the study is to evaluate the factors of Customer Relationship Management on Customer Satisfaction from the managerial perspective of PTCL employees (CRM users) to check the CRM is increasing customer satisfaction through this study. The research is quantitative bases in which the...
Persistent link: https://www.econbiz.de/10012963500
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The Efficiency of Listening Tools’ Usage in Customer Relationship Management : The Case of Telecom Companies
Alwahaishi, Saleh - 2019
The purpose of this paper is to examine the utilization of listening tools by telecommunication companies to obtain … employees at three management levels (top, middle, and operational) at the three leading mobile telecommunication companies in … business service sectors. The findings will shed some light on the telecommunication sector in Saudi Arabia for policymakers …
Persistent link: https://www.econbiz.de/10012889727
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The Efficiency of Listening Tools’ Usage in Customer Relationship Management : The Case of Telecom Companies
Alwahaishi, Saleh - 2019
The purpose of this paper is to examine the utilization of listening tools by telecommunication companies to obtain … employees at three management levels (top, middle, and operational) at the three leading mobile telecommunication companies in … business service sectors. The findings will shed some light on the telecommunication sector in Saudi Arabia for policymakers …
Persistent link: https://www.econbiz.de/10012891695