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Combining customer needs and the customer's way of using the product to set customer-focused targets in the House of Quality

Bigorra, Anna Martí; Isaksson, Ove - In: International journal of production research 55 (2017) 7/8, pp. 2320-2335

Persistent link: https://www.econbiz.de/10011648588

Optimisation of product configuration in consideration of customer satisfaction and low carbon

Tang, Dunbing; Wang, Qi; Ullah, Inayat - In: International journal of production research 55 (2017) 11/12, pp. 3349-3373

Persistent link: https://www.econbiz.de/10011655218

Ergonomic design and choice overload

Visentin, Matteo; Franssens, Samuel; Botti, Simona - In: The psychology of design : creating consumer appeal ; …, (pp. 275-286). 2016

Persistent link: https://www.econbiz.de/10011593204

Service Design : innovative Services und exzellente Kundenerlebnisse gestalten

Gouthier, Matthias (ed.) - Excellence-in-Service-Konferenz <6., 2016, Koblenz> - 2017 - 1. Auflage

Dieses Fachbuch widmet sich insbesondere dem in Wirtschaft und Wissenschaft derzeit äußerst populären Ansatz des Service Design und stellt dessen Einsatzmöglichkeiten zur Gestaltung von innovativen Services und exzellenten Kundenerlebnissen („Customer Experiences“) dar. Anhand von...

Persistent link: https://www.econbiz.de/10012015248

Service Design : innovative Services und exzellente Kundenerlebnisse gestalten

Gouthier, Matthias (ed.) - Excellence-in-Service-Konferenz <6., 2016, Koblenz> - 2017 - 1. Auflage

-- Kundenbegeisterung durch Serviceinnovationen -- Erfassung relevanter Kundenerlebnisse -- Messung der Begeisterung und deren Effekte -- 3 ….3 Service Excellence am Beispiel der Beratung -- 3.3.1 Der Berater als „Service-Excellence-Berater" -- 3.3.2 Messung von Service …

Persistent link: https://www.econbiz.de/10011924068

Effects of biophilic design on consumer responses in the lodging industry

Lee, Seung Hyun - In: International journal of hospitality management 83 (2019), pp. 141-150

Persistent link: https://www.econbiz.de/10012122052

Virtual reality and the banking experience

Weise, Sarah; Mshar, Andrew - In: Journal of digital banking 1 (2016/2017) 2, pp. 146-152

Persistent link: https://www.econbiz.de/10011638779

The importance of aesthetics on customers' intentions to purchase smartphones

Toufani, Samrand; Stanton, John Philip; Chikweche, Tendai - In: Marketing intelligence & planning 35 (2017) 3, pp. 316-338

Persistent link: https://www.econbiz.de/10011706980

Service design for a holistic customer experience : a process framework

Bellos, Ioannis - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1718-1736

Persistent link: https://www.econbiz.de/10012506026

Using supplementary reviews to improve customer requirement identification and product design development

Zhang, Min; Sun, Lin; Li, Yuzhuo; Wang, G. Alan; He, Zhen - In: Journal of management science and engineering 8 (2023) 4, pp. 584-597

A clear understanding of customer needs is key to the success of new product development and customer-centric product design. Online reviews, particularly initial reviews, are commonly used as effective sources for mining customer requirements. Although customers may post truer and more...

Persistent link: https://www.econbiz.de/10014504667