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Optimizing customer satisfacti...
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Silber, Jacques
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49
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Seth, Suman
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Verme, Paolo
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Jolliffe, Dean
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Mattila, Anna S.
41
Aksoy, Lerzan
40
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38
Huber, Frank
38
Svensson, Göran
38
Dang, Hai-Anh H.
37
Mittal, Vikas
37
Bauer, Hans H.
35
Bruhn, Manfred
35
Deaton, Angus
35
Herrmann, Andreas
35
Kanbur, Ravi
35
Ringle, Christian M.
34
Santos, Maria Emma
33
Gustafsson, Anders
32
Shahin, Arash
32
Walsh, Gianfranco
32
Ferreira, Francisco H. G.
30
Fox, Kevin J.
30
Söderlund, Magnus
30
Arndt, Channing
29
Chen, Shaohua
29
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International journal of contemporary hospitality management
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OECD Environment Statistics
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International journal of production economics
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European Journal of Marketing
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IZA Discussion Paper
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International Journal of Bank Marketing
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Technological forecasting & social change : an international journal
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Services marketing quarterly
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European journal of marketing : EJM
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81
Measuring customers' satisfaction in bancassurance channel : an investigation using gap model
Choudhury, Mousumi
;
Singh, Ranjit
- In:
Bank parikrama : a journal of banking & finance : …
44/45
(
2020/2021
)
3/4/1/2
,
pp. 43-69
Persistent link: https://www.econbiz.de/10014323415
Saved in:
82
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
83
Satisfactions in work design : ergonomics and other approaches
Sell, R. G.
(
ed.
);
Shipley, Patricia
(
contributor
); …
-
1979
Persistent link: https://www.econbiz.de/10000582260
Saved in:
84
Kundenorientierte Gestaltung von Produktkonfiguratoren
Polak, Benjamin
-
2008
Persistent link: https://www.econbiz.de/10003758371
Saved in:
85
Automobilwahl online : Gestaltung des Car-Konfigurators unter Berücksichtigung des individuellen Entscheidungsverhaltens
Herrmann, Andreas
;
Heitmann, Mark
;
Brandenberg, Andreas
; …
- In:
Schmalenbachs Zeitschrift für betriebswirtschaftliche …
59
(
2007
)
3
,
pp. 390-412
Persistent link: https://www.econbiz.de/10003462203
Saved in:
86
Ranking engineering characteristics in quality function deployment by factoring-in the roof values
Sharma, J. R.
;
Rawani, A. M.
- In:
International journal of productivity and quality …
3
(
2008
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10003667090
Saved in:
87
Nutzenorientierte
Produktgestaltung
Bauer, Hans H.
;
Huber, Frank
- In:
Handbuch Marktforschung : Methoden, Anwendungen, …
,
(pp. 955-982)
.
2008
Persistent link: https://www.econbiz.de/10003573365
Saved in:
88
Website satisfaction: role of user and website characteristics
Shukla, Asmita
;
Swami, Sanjeev
;
Sharma, Narendra K.
- In:
International journal of electronic marketing and …
3
(
2010
)
2
,
pp. 114-131
Persistent link: https://www.econbiz.de/10003985456
Saved in:
89
Users' perceptions of usability and aesthetics as criteria of pre- and post-use preferences
Lee, Sangwon
;
Koubek, Richard J.
- In:
European journal of industrial engineering : EJIE
6
(
2012
)
1
,
pp. 87-117
Persistent link: https://www.econbiz.de/10009490107
Saved in:
90
Applying a Kano quality model for intelligent green building design strategies in Taiwan
Juan, Yi-Kai
;
Huang, Sheng-Jhao Hsu
;
Chen, Hung-Ting
- In:
International journal of strategic property management
18
(
2014
)
2
,
pp. 125-137
Persistent link: https://www.econbiz.de/10010374147
Saved in:
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