//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Aligning service processes to...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
6
Business process management
6
Relationship marketing
6
Dienstleistungsqualität
5
Hospital
5
Krankenhaus
5
Prozessmanagement
5
Service quality
5
Lieferantenmanagement
4
Supplier relationship management
4
USA
4
United States
4
Arbeitszufriedenheit
3
Business services
3
Customer satisfaction
3
Dienstleistungsmanagement
3
Dienstleistungssektor
3
Job satisfaction
3
Kundenzufriedenheit
3
Organizational behaviour
3
Service industry
3
Service management
3
Theorie
3
Theory
3
Unternehmensdienstleistung
3
Verhalten in Organisationen
3
Arbeitsverhalten
2
Austauschtheorie
2
Corporate Governance
2
Corporate governance
2
Customer centricity
2
Customer orientation
2
Dienstleistung
2
Firm performance
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Leistungsmotivation
2
Nursing profession
2
more ...
less ...
Online availability
All
Undetermined
10
Free
1
Type of publication
All
Article
30
Book / Working Paper
13
Type of publication (narrower categories)
All
Arbeitspapier
10
Working Paper
10
Article in journal
9
Aufsatz in Zeitschrift
9
Graue Literatur
7
Non-commercial literature
7
research-article
3
Lehrbuch
1
Systematic review
1
Textbook
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
32
Undetermined
8
Dutch
3
Author
All
Gemmel, Paul
41
Vandaele, Darline
13
Rangarajan, Deva
5
Trybou, Jeroen
5
De Regge, Melissa
4
Verleye, Katrien
4
Annemans, Lieven
3
Tambeur, Wim
3
Van Dierdonck, Roland
3
Van Ossel, Gino
3
Bruneel, Johan
2
Clarysse, Bart
2
De Man, Stefanie
2
Desmet, Steven
2
Dierdonck, Roland Van
2
Lievens, Annouk
2
Trkman, Peter
2
Van de Velde, Els
2
Vereecke, Ann
2
Viaene, Stijn
2
Aerens, Sander
1
Bergs, Jochen
1
Boaden, R. J.
1
De Pourcq, Kaat
1
De Raedt, Lieven
1
Deweer, Tine
1
Dierckx, Rudi
1
Duyck, Philippe
1
Larivière, Bart
1
Leroi-Werelds, Sara
1
Looy, Bart Van
1
Meijboom, Bert
1
Mertens, Willem
1
Mertens, William
1
Pipers, Ellen
1
Rijk, Peter van
1
Serneels, Steven
1
Sigala, Marianna
1
Stremersch, Stefan
1
Streukens, Sandra
1
more ...
less ...
Institution
All
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Published in...
All
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
10
Services management : an integrated approach
6
Health care management review : HCM review
2
Integrated performance management : a guide to strategic implementation
2
International Journal of Operations & Production Management
2
International journal of service industry management : IJSIM
2
Technology analysis & strategic management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Business Process Management Journal
1
Business process management journal
1
Health Policy
1
International journal of management reviews : IJMR
1
International journal of operations & production management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of Service Management
1
Journal of Service Theory and Practice
1
Journal of health organization and management
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Pearson always learning
1
Project management journal : PMJ
1
Research report / Vlerick Leuven Gent Management School
1
Tijdschrift voor economie en management
1
more ...
less ...
Source
All
ECONIS (ZBW)
30
OLC EcoSci
7
Other ZBW resources
5
RePEc
1
Showing
21
-
30
of
43
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
21
De gezondheidszorg als complex adaptief systeem : een ander perspectief op innovatie
Gemmel, Paul
;
De Raedt, Lieven
-
2009
Persistent link: https://www.econbiz.de/10003816189
Saved in:
22
Obtaining better performance through business process orientation
Gemmel, Paul
;
Vereecke, Ann
- In:
Integrated performance management : a guide to …
,
(pp. 116-134)
.
2004
Persistent link: https://www.econbiz.de/10002530587
Saved in:
23
Development of a measurement scale for business-to-business service quality : assessment in the facility services sector
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002397120
Saved in:
24
Impact of support services on end-users' satisfaction
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10002718012
Saved in:
25
Defining the service concept
Gemmel, Paul
;
Van Looy, Bart
;
Van Ossel, Gino
- In:
Services management : an integrated approach
,
(pp. 27-39)
.
2003
Persistent link: https://www.econbiz.de/10001779054
Saved in:
26
Customer satisfaction and complaint management
Van Ossel, Gino
;
Stremersch, Stefan
;
Gemmel, Paul
- In:
Services management : an integrated approach
,
(pp. 123-154)
.
2003
Persistent link: https://www.econbiz.de/10001779109
Saved in:
27
Service guarantees and service-level agreements
Van Ossel, Gino
;
Gemmel, Paul
- In:
Services management : an integrated approach
,
(pp. 155-178)
.
2003
Persistent link: https://www.econbiz.de/10001779115
Saved in:
28
Facilities management
Van Dierdonck, Roland
;
Gemmel, Paul
;
Desmet, Steven
- In:
Services management : an integrated approach
,
(pp. 317-339)
.
2003
Persistent link: https://www.econbiz.de/10001779196
Saved in:
29
Performance measurement systems in service firms
Gemmel, Paul
(
contributor
)
- In:
Services management : an integrated approach
,
(pp. 373-403)
.
2003
Persistent link: https://www.econbiz.de/10001779201
Saved in:
30
The waiting experience and consumer perception of service quality in outpatient clinics
De Man, Stefanie
(
contributor
); …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002002067
Saved in:
First
Prev
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->