Felício, J. Augusto; Duarte, Margarida; Caldeirinha, Vítor - In: The Service Industries Journal 34 (2014) 9-10, pp. 757-771
This study focuses on the perceptions of franchisees and analyzes the influence of brand equity on franchisee performance. The factors that constitute brand equity are also assessed. Factor analysis was used to generate valid and reliable scales based on a sample of 205 Portuguese franchisee...