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Online Grocery Retailing: Success Factors and Potential Pitfalls - Marked by growth and convenience, but finding it hard to turn a profit, the young online grocery industry is vyin...
Keh, Hean Tat; Shieh, Elain - In: Business horizons 44 (2001) 4, pp. 73-83
Persistent link: https://www.econbiz.de/10006180520
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Efficiency, effectiveness and productivity of marketing in services
Keh, Hean Tat; Chu, Singfat; Xu, Jiye - In: European journal of operational research : EJOR 170 (2006) 1, pp. 265-276
Persistent link: https://www.econbiz.de/10006641070
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Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment
Keh, Hean Tat; Xie, Yi - In: Industrial marketing management : the international … 38 (2009) 7, pp. 732-742
Persistent link: https://www.econbiz.de/10008317131
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Lay Theories of Medicine and a Healthy Lifestyle
Wang, Wenbo; Keh, Hean Tat; Bolton, Lisa E - In: Journal of consumer research : JCR ; an … 37 (2010) 1, pp. 80-98
Persistent link: https://www.econbiz.de/10008419983
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The Complexities of Perceived Risk in Cross-Cultural Services Marketing
Keh, Hean Tat; Sun, Jin - In: Journal of international marketing 16 (2008) 1, pp. 120
Persistent link: https://www.econbiz.de/10007908104
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The effects of entrepreneurial orientation and marketing information on the performance of SMEs
Keh, Hean Tat; Nguyen, Thi Tuyet Mai; Ng, Hwei Ping - In: Journal of business venturing 22 (2007) 4, pp. 592
Persistent link: https://www.econbiz.de/10007612769
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The Beautiful, the Cheerful, and the Helpful: The Effects of Service Employee Attributes on Customer Satisfaction
Keh, Hean Tat; Ren, Run; Hill, Sally Rao; Li, Xuan - In: Psychology & marketing 30 (2013) 3, pp. 211-226
Persistent link: https://www.econbiz.de/10010072115
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Effects of advertising strategy on consumer-brand relationships : a brand love perspective
Pang, Jun; Keh, Hean Tat; Peng, Siqing - In: Frontiers of business research in China : selected … 3 (2009) 4, pp. 599-620
Persistent link: https://www.econbiz.de/10009882704
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Number 8 - Retail services - Retail customers as partial employees in service provision: A conceptual framework
Hogg, Gillian; Keh, Hean Tat; Teo, Chi Wei - In: International journal of retail & distribution management 29 (2001) 8-9, pp. 370-378
Persistent link: https://www.econbiz.de/10006446339
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The efficacy of power and influence strategies in a conventional channel: A Singapore perspective
Shamdasani, Prem; Keh, Hean Tat; Chan, Kenny Ter-Sin - In: The journal of business & industrial marketing 16 (2001) 1, pp. 21-38
Persistent link: https://www.econbiz.de/10007045764