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Service quality robust design : with a case study in airport services
Shahin, Arash; Janatyan, Nasibeh; Nasirzaheh, Nahid - In: International journal of productivity and quality … 9 (2012) 3, pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
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Service quality robust design : with a case study in airport services
Shahin, Arash; Janatyan, Nasibeh; Nasirzaheh, Nahid - In: International journal of productivity and quality … 9 (2012) 3, pp. 404-421
Persistent link: https://www.econbiz.de/10009870082
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SSCM : Service Supply Chain Management
Shahin, Arash - In: International journal of logistics systems and management 6 (2010) 1, pp. 60-75
Persistent link: https://www.econbiz.de/10003901703
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Service blueprinting : an effective approach for targeting critical service processes : with a case study in a four-star international hotel
Shahin, Arash - In: Journal of management research 2 (2010) 2, pp. 1-16
Persistent link: https://www.econbiz.de/10003996191
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The relationship between quality and productivity : a new perspective
Shahin, Arash - In: International journal of productivity and quality … 3 (2008) 2, pp. 206-222
Persistent link: https://www.econbiz.de/10003667082
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Design for Six Sigma (DFSS) : lessons learned from world-class companies
Shahin, Arash - In: International journal of six sigma and competitive … 4 (2008/09) 1, pp. 48-59
Persistent link: https://www.econbiz.de/10003733332
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Design for Six Sigma (DFSS) : lessons learned from world-class companies
Shahin, Arash - In: International journal of six sigma and competitive … 4 (2008/09) 1, pp. 48-59
Persistent link: https://www.econbiz.de/10009853462
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SSCM : Service Supply Chain Management
Shahin, Arash - In: International journal of logistics systems and management 6 (2010) 1, pp. 60-75
Persistent link: https://www.econbiz.de/10009867482
Cover Image
The relationship between quality and productivity : a new perspective
Shahin, Arash - In: International journal of productivity and quality … 3 (2008) 2, pp. 206-222
Persistent link: https://www.econbiz.de/10009869918
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Service quality function deployment by the C-shaped QFD 3D matrix
Hassani, Maryam; Shahin, Arash; Kheradmandnia, Manouchehr - In: Benchmarking: An International Journal 25 (2018) 9, pp. 3386-3405
Purpose: The purpose of this paper is to examine the application of C-shaped QFD 3D Matrix in comparing process characteristics (PC), performance aspects (PA) and customer requirements, simultaneously and to prioritize the first two sets, respectively. Design/methodology/approach: A three...
Persistent link: https://www.econbiz.de/10012066271