Narrow search
Showing 61 - 70 of 95
Cover Image
Contrasting "complainers" with "non-complainers" on attitude toward complaining, propensity to complain, and key personality characteristics: A nomological look
Bodey, Kelli; Grace, Debra - In: Psychology & marketing 24 (2007) 7, pp. 579-594
Persistent link: https://www.econbiz.de/10007736341
Cover Image
An exploration and extension of the Value Discipline Strategy (VDS) typology in educational institutions
Ross, Mitchell; Grace, Debra - In: Marketing intelligence & planning 30 (2012) 4, pp. 402-417
Persistent link: https://www.econbiz.de/10009611634
Cover Image
Unfair customer reviews : third-party perceptions and managerial responses
Surachartkumtonkun, Jiraporn; Grace, Debra; Ross, Mitchell - In: Journal of business research : JBR 132 (2021), pp. 631-640
Persistent link: https://www.econbiz.de/10012581646
Cover Image
Enhancing employee voice to advance the hospitality organization's marketing capabilities : a multilevel perspective
King, Ceridwyn; So, Kevin Kam Fung; DiPietro, Robin B.; … - In: International journal of hospitality management 91 (2020), pp. 1-15
Persistent link: https://www.econbiz.de/10012389118
Cover Image
Surviving an economic downturn : dynamic capabilities of SMEs
Weaven, Scott; Quach, Sara; Thaichon, Park; Frazer, Lorelle - In: Journal of business research : JBR 128 (2021), pp. 109-123
Persistent link: https://www.econbiz.de/10012494444
Cover Image
Exploring the interplay between customer perceived brand value and customer brand co-creation behaviour dimensions
France, Cassandra; Grace, Debra; Lo Iacono, Joseph; … - In: The journal of asset management 27 (2020) 4, pp. 466-480
Persistent link: https://www.econbiz.de/10012298817
Cover Image
Blood donation : comparing individual characteristics, attitudes, and feelings of donors and nondonors
Griffin, Deborah; Grace, Debra; O'Cass, Aron - In: Health marketing quarterly 31 (2014) 3, pp. 197-212
Persistent link: https://www.econbiz.de/10010489685
Cover Image
Segmenting service ?complainers? and ?non-complainers? on the basis of consumer characteristics
Bodey, Kelli; Grace, Debra - In: The journal of services marketing 20 (2006) 3, pp. 178-187
Persistent link: https://www.econbiz.de/10007269838
Cover Image
Segmenting service ?complainers? and ?non-complainers? on the basis of consumer characteristics
Bodey, Kelli; Grace, Debra - In: The journal of services marketing 20 (2006) 2-3, pp. 178-187
Persistent link: https://www.econbiz.de/10007273461
Cover Image
Examining service experiences and post-consumption evaluations
Grace, Debra; O'Cass, Aron - In: The journal of services marketing 18 (2004) 6, pp. 450-461
Persistent link: https://www.econbiz.de/10007100217