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Pricing strategies on Airbnb : are multi-unit hosts revenue pros?

Kwok, Linchi; Xie, Karen L. - In: International journal of hospitality management 82 (2019), pp. 252-259

Persistent link: https://www.econbiz.de/10012121728

Monetizing managerial responses on TripAdvisor : performance implications across hotel classes

Xie, Karen; Kwok, Linchi; Wang, Wei - In: Cornell hospitality quarterly : CQ 58 (2017) 3, pp. 240-252

Persistent link: https://www.econbiz.de/10011736824

The effects of Airbnb's price positioning on hotel performance

Xie, Karen L.; Kwok, Linchi - In: International journal of hospitality management 67 (2017), pp. 174-184

Persistent link: https://www.econbiz.de/10011785198

Crisis communication on social media : what types of COVID-19 messages get the attention?

Kwok, Linchi; Lee, Jungwoo; Han, Hyunjeong - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 528-543

Persistent link: https://www.econbiz.de/10013387228

Let photos speak : the effect of user-generated visual content on hotel review helpfulness

Li, Chunhong; Kwok, Linchi; Xie, Karen L.; Liu, Jianwei; … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 4, pp. 665-690

Persistent link: https://www.econbiz.de/10014265802

Customer mistreatment and employee customer-focused voice : the bright and dark sides of felt trust

Huang, Yung-Kuei; Kwok, Linchi - In: International Journal of Contemporary Hospitality Management 33 (2021) 10, pp. 3379-3399

Purpose: This study aims to assess a moderated-mediation model to account for the relationship between customer mistreatment and frontline hotel employees’ customer-focused voice, where their organization-based self-esteem (OBSE) served as a mediator and their felt trust (reliance and...

Persistent link: https://www.econbiz.de/10012638525

Exploratory-triangulation design in mixed methods studies : a case of examining graduating seniors who meet hospitality recruiters' selection criteria

Kwok, Linchi - In: Tourism and hospitality research : the surrey quarterly … 12 (2012) 3, pp. 125-138

Persistent link: https://www.econbiz.de/10009723296

Does identity matter? : an investigation of the effects of authentic leadership on student-athletes’ psychological capital and engagement

McDowell, Jacqueline; Huang, Yung-Kuei; Caza, Arran - In: Journal of sport management : the official journal of … 32 (2018) 3, pp. 227-242

Persistent link: https://www.econbiz.de/10011867340

Documenting business-to-consumer (B2C) communications on Facebook

Kwok (Lingzhi Guo), Linchi; Zhang, Feifei; Huang, Yung-Kuei - In: Worldwide Hospitality and Tourism Themes 7 (2015) 3, pp. 283-294

Purpose – The purpose of this study is to document how restaurant’s business-to-consumer communication strategies evolved on Facebook over time and how consumers’ reactions to a variety of Facebook messages changed over time. Design/methodology/approach – This study analyzed 2,463...

Persistent link: https://www.econbiz.de/10015037886

Are consumers loyal to home-sharing services?

Xie, Karen L.; Kwok, Linchi; Wu, Jiang - In: International Journal of Contemporary Hospitality Management 31 (2019) 3, pp. 1066-1085

Purpose: The purpose of this study is to examine the effects of host attributes and travelers’ frequency of past stays and their interaction on the likelihood of repeat purchase of home-sharing services at both the host and listing levels. Design/methodology/approach: A combination of...

Persistent link: https://www.econbiz.de/10012069240