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The effect of gaze on consumers’ encounter evaluation
Andersson, Pernille; Wästlund, Erik; Kristensson, Per - In: International Journal of Retail & Distribution Management 44 (2016) 4, pp. 372-396
Purpose – The research concerns the effect of frontline employees’ averted or direct gaze on consumers’ evaluation of the encounter. The purpose of this paper is to demonstrate that in normal interactions, a direct or averted gaze affects people’s evaluation of others. The question was...
Persistent link: https://www.econbiz.de/10014804312
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The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.; Gustafsson, Anders; Kristensson, Per - In: Journal of retailing and consumer services 30 (2016), pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
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Let the music play or not : the influence of background music on consumer behavior
Andersson, Pernille K.; Kristensson, Per; Wästlund, Erik; … - In: Journal of retailing and consumer services 19 (2012) 6, pp. 553-560
Persistent link: https://www.econbiz.de/10009655509
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Influencing consumers to choose environment friendly offerings : evidence from field experiments
Kristensson, Per; Wästlund, Erik; Söderlund, Magnus - In: Journal of business research : JBR 76 (2017), pp. 89-97
Persistent link: https://www.econbiz.de/10011712562
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Let the music play or not: The influence of background music on consumer behavior
Andersson, Pernille K.; Kristensson, Per; Wästlund, Erik; … - In: Journal of retailing and consumer services 19 (2012) 6, pp. 553-561
Persistent link: https://www.econbiz.de/10010027209
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Managing ideas that are unthinkable in advance : a matter of how and where you ask
Kristensson, Per - In: Involving customers in new service development, (pp. 127-141). 2006
Persistent link: https://www.econbiz.de/10003593226
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Creativity in applied enterprise : bringing impetus to innovation
Kristensson, Per - 2003
Persistent link: https://www.econbiz.de/10004444405
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Transforming people's lives and world for the better : the new purpose of marketing
Kristensson, Per - In: Business transformation for a sustainable future, (pp. 110-119). 2022
Persistent link: https://www.econbiz.de/10014471038
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Eye-tracking customers' visual attention in the wild : dynamic gaze behavior moderates the effect of store familiarity on navigational fluency
Otterbring, Tobias; Wästlund, Erik; Gustafsson, Anders - In: Journal of retailing and consumer services 28 (2016), pp. 165-170
Persistent link: https://www.econbiz.de/10011434148
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Exploring users' appropriateness as a proxy for experts when screening new product/service ideas
Magnusson, Peter; Wästlund, Erik; Netz, Johan - In: The journal of product innovation management : an … 33 (2016) 1, pp. 4-18
Persistent link: https://www.econbiz.de/10011536433