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Consumer-centric commerce : why banks and merchants need to step up their customer experience game
Kronenthal, Chris - In: Journal of digital banking 5 (2020) 1, pp. 13-26
Persistent link: https://www.econbiz.de/10012303886
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Customer satisfaction as intervening between use Automatic Teller Machine (ATM), Internet Banking and quality of loyalty (case in Indonesia)
Indrayani; Wibisono, Chablullah; Aritra, Sanni; Muda, … - In: International journal of financial research 10 (2019) 6, pp. 54-66
Persistent link: https://www.econbiz.de/10012304449
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Determinants of mobile banking users' loyalty
Santos, Manuel Alonso dos; Soto-Fuentes, Y.; … - In: Journal of promotion management : innovations in … 26 (2020) 5, pp. 615-633
Persistent link: https://www.econbiz.de/10012258072
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Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal; Rehman, Mohsin Abdur; Samad, Sarminah; … - In: Journal of financial services marketing : JFSM 25 (2020) 1/2, pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
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The effect of customer lifestyle patterns on the use of mobile banking applications in Jordan
Al-Dmour, Rand H.; Al Haj Dawood, Emilia; Al-Dmour, Hani; … - In: International journal of electronic marketing and … 11 (2020) 3, pp. 239-258
Persistent link: https://www.econbiz.de/10012251130
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Drivers leading firm adoption of internet banking services
Claro, Danny Pimentel; Rosa, Ramon B. - In: Marketing intelligence & planning 34 (2016) 3, pp. 336-354
Persistent link: https://www.econbiz.de/10011570782
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Comparative analysis of results of online and offline customer satisfaction & loyalty surveys in banking services in Montenegro
Jovović, Milorad; Femić-Radosavović, Bojana; … - In: Journal of central banking theory and practice 6 (2017) 2, pp. 65-76
Persistent link: https://www.econbiz.de/10011721439
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Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.; Seify, M.; Joukar, A. - In: International journal of electronic customer … 9 (2015) 4, pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
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The present and the future of m-banking according to Spanish bank customers
Prodanova, Jana; San-Martín, Sonia; Jiménez, Nadia - In: Universia business review : UBR (2015) 46, pp. 94-117
Persistent link: https://www.econbiz.de/10011675275
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Customer experience quality in omni-channel banking : identifying the factors affecting customer experience in the Indian context
Chauhan, Prashant; Sarabhai, Samar - In: International journal of management concepts and … 12 (2019) 2, pp. 222-238
Persistent link: https://www.econbiz.de/10012105452